Department Supervisor

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

What you'll be doing

The Department Supervisor supports the Department Manager in ensuring smooth execution of daily tasks and operational standards within the department.

Key responsibilities:

• Support the day-to-day operations of the department and ensure smooth execution of daily priorities.

• Maintain a strong presence on the shop floor, supporting the team, serving customers, and leading by example.

• Ensure excellent customer service standards are maintained and assist in resolving customer queries and routine complaints, escalating when required.

• Develop and maintain meaningful connections with VIP clients, actively build a client book, and support ongoing client engagement and retention.

• Monitor product availability, replenishment, stock handling, and department presentation to ensure standards are consistently met.

• Support the execution of visual merchandising guidelines and overall store standards within the department.

• Follow up on assigned tasks and ensure actions are completed accurately and on time.

• Support effective team scheduling by monitoring punctuality, attendance, and rota adherence.

• Coach and train team members on product knowledge, customer experience standards, cash handling, stock processes, and grooming requirements.

• Support checkout operations during peak trading periods and ensure a smooth customer experience at point of sale.

• Identify opportunities to improve the customer journey and share feedback and insights with the Department Manager and Floor Manager.

• Help reduce operational and POS errors through regular coaching, guidance, and follow-up with the team.

• Escalate people, customers, or operational concerns to the Department Manager when appropriate.

What you’ll need to succeed

• Proven experience in a retail leadership role within luxury fashion.

• Strong product knowledge and experience across Women's Ready-to-Wear and/or Leather Goods.

• Demonstrated success in leading, coaching and developing sizeable retail teams.

• A hands-on, floor-focused leadership style with the ability to motivate, influence and drive positive behavioral change.

• A genuine passion for luxury client experience, relationship building and service excellence.

• Excellent communication, interpersonal and stakeholder management skills.

• Flexibility to work across retail shifts, including weekends.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

Using GenAI in Your Application Process

To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.

We Invite All Applicants to Apply

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.