Summary
Bulgari Middle East is seeking a Deputy Store Manager for its boutique in Jeddah. The role supports the Store Manager in achieving business targets, overseeing daily retail operations, developing the team and delivering a strong client experience. Responsibilities include handling client concerns, supporting rota management, analyzing business trends and coordinating back-office activities when needed. Applicants must be Saudi Arabian nationals.
The posting
As published on lvmh.com. Pulled from the employer's site and shown as they wrote it.
Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:
DEPUTY STORE MANAGER, JEDDAH
[FOR SAUDI ARABIAN NATIONALS ONLY]
Job responsibilities
As a Deputy Store Manager, you will model the behaviors, skills and knowledge, as well as business acumen, managerial prowess and coaching posture consistently and continuously.
You will be an ambassador of the Bulgari Maison inside an outside the Boutique, often attending local and regional events.
Reporting to the store manager and supporting in reaching the business target, your role will also be to ensure the boutique’s excellence with daily retail operations, problem solving, team engagement and development, elevating the client experience either personally or through others.
Act as a reference person for all staff in sale-related processes and queries on the sales floor, often quickly problem solving to ensure a smooth client experience. Provide feedback to sales team and after sale team on service delivery and sales attitude Act as a individual and team contributor with sales targets. Model an elevated client experience posture when on the shop floor, and champion best practices to the team Manage clients concerns/ disputes/ complaints assuring that the customer satisfaction is constantly pursued and restored Approve discounts as per policy Support in Rota management Support in analysing the business trends, both within store and local competitor market - what are the best sellers, slow sellers and how to generate business ideas to support guidelines Perform back office activities coordination (when Head of Back Office is not on duty)