Summary
Majid Al Futtaim is hiring a Deputy Store Manager for its Lifestyle operations in Riyadh. The role supports the Store Manager with day-to-day operations, sales targets, team development and customer experience, and leads store operations in the manager’s absence. Responsibilities include implementing promotions, coordinating with support teams and maintaining compliance to reduce stock loss and damage. Applicants should have a high-school certificate or diploma; a retail-related qualification is an advantage, along with 4–5 years of industry experience and management skills.
The posting
As published on majidalfuttaim.com. Pulled from the employer's site and shown as they wrote it.
JOB TITLE
Deputy Store Manager | Majid Al Futtaim Lifestyle | Operations
ROLE SUMMARY
The Deputy Store Manager supports the Store Manager in all aspects of day-to-day store operations including the achievement of sales targets and managing and developing the store teams to maximize profitability, maintain brand and company image, ensure operational compliance and offer an excellent customer experience. The Deputy for the Store Managers will manage the operations of the store in their absence and its workforce in line with the overall business objectives at Majid Al Futtaim Lifestyle.
ROLE PROFILE
- Lead the team in excellent customer service standards and enable the fulfillment of exceptional customer experiences through a clear understanding of company/brand CX standards, individual customer needs, and an awareness of current trends and competitor
- Drive the Store team to deliver the highest levels of customer service at all times.
- Build and maintain professional relationships with support teams, providing regular relevant feedback to Marketing, Buying and Planning.
- Drive sales and take initiative to increase sales and business improvement through keen awareness of set KPI targets.
- Manage and implement all sales promotions and brand activities, providing communication to the relevant support teams to ensure maximization of sale.
- Maximize sales opportunities through clear and consistent communication with the Buying and Planning departments.
- Ensure smooth store operations in the absence of the store manager, dealing with any potential disruptions to the business in a timely manner.
- Implement, manage and maintain compliance to Company policies and guidelines to minimize stock loss and damage.
REQUIREMENTS
- Diploma - High school certificate
- Qualification in Retail related field is an added advantage
- Minimum 4-5 years’ industry experience
- Management skills