Summary
Al-Futtaim is hiring a Diagnostic Technician for its Aftersales team in Mussafah, UAE. The role involves diagnosing and repairing complex vehicle faults, carrying out Level III diagnostic work and Level I repairs, and documenting technical findings. Applicants should have a technical qualification in automotive technology and 5–7 years of relevant dealership or workshop experience. A Pro-Technician qualification and valid GCC driving licence are preferred.
The posting
As published on alfuttaim.com. Pulled from the employer's site and shown as they wrote it.
Job Requisition ID: 181520
About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.
Overview of the role:
We are seeking an experienced Diagnostic Technician to join our Aftersales team across the UAE. Reporting to the Aftersales Supervisor / Aftersales Manager, you will play a critical role in diagnosing, troubleshooting, and repairing vehicles to the highest manufacturer standards while supporting exceptional customer satisfaction.
This role is ideal for a highly skilled automotive professional with strong diagnostic capabilities, hands-on repair experience, and a commitment to delivering quality service. You will be responsible for carrying out advanced diagnostic procedures, performing complex repairs, and providing technical feedback that supports continuous product and service improvement.
What you will do:
- Perform advanced vehicle diagnostics using manufacturer-approved diagnostic equipment and repair tools.
- Diagnose and rectify complex faults related to engine, drivetrain, chassis, electrical, and mechanical systems.
- Carry out Level III diagnostic and repair activities in accordance with manufacturer standards.
- Independently perform Level I repairs, including brakes, clutches, steering, suspension, and related systems.
- Complete assigned service and repair jobs within established quality, productivity, and time standards.
- Maintain a safe, organized, and efficient work environment while adhering to workshop housekeeping standards.
- Document and communicate technical findings and repair recommendations accurately.
- Provide technical feedback and product-related observations to support continuous improvement initiatives.
- Support the delivery of an outstanding customer experience through quality workmanship and first-time fix performance.
Required skills to be successful:
- Strong fault-finding and diagnostic capabilities across mechanical and electrical vehicle systems.
- Proven ability to conduct advanced troubleshooting and repair activities independently.
- Excellent understanding of automotive repair processes, workshop operations, and manufacturer standards.
- Ability to utilize advanced diagnostic equipment and technical manuals effectively.
- Strong attention to detail with a focus on quality and productivity.
- Good communication skills in English.
- Ability to work effectively within a team-oriented service environment.
- Customer-focused mindset and commitment to service excellence.
About the team:
You will be part of a high-performing Aftersales team dedicated to delivering exceptional customer experiences and maintaining the highest standards of technical excellence. The team works collaboratively across service, parts, and workshop operations to create a strong quality-service culture and ensure customers receive reliable and professional support throughout their ownership journey.
What equips you for the role:
- High School Certificate and Technical School qualification in Automotive Technology or a related discipline.
- Minimum of 5-7 years' experience working as an Automotive Technician/Mechanic in a reputable automotive dealership or workshop environment.
- Experience diagnosing and repairing engine, drivetrain, chassis, suspension, steering, brake, and electrical systems.
- Certified Pro-Technician qualification preferred.
- Valid GCC Driving License preferred.
- Good command of written and spoken English.
- Experience working with advanced diagnostic systems and manufacturer repair procedures.
Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.
With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.
Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.
Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.
Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.