Summary
TAWANTECH is seeking a Digital and CX Business Relationship Manager in Riyadh, Saudi Arabia. The role aligns digital banking and customer experience initiatives with IT delivery, builds business cases, and tracks initiatives from intake through delivery. Responsibilities include coordinating with business stakeholders, IT teams, and vendors, preparing management updates, and escalating risks and dependencies. Applicants should have 5–8 years of relevant experience, a bachelor's degree, knowledge of digital banking and CX, and strong English and Arabic communication skills; PMP or equivalent is preferred.
The posting
As published on tawantech.sa. Pulled from the employer's site and shown as they wrote it.
Owns business-IT alignment for Digital banking and Customer Experience initiatives. Builds business cases that tie digital/CX ambitions to delivery feasibility, working with Digital and CX stakeholders and IT Delivery, and tracks initiatives through to delivery.
Key Responsibilities:
- Partner with Digital and CX business unit heads to identify, shape, and prioritize initiatives
- Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility
- Translate Digital/CX business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs
- Own the initiative lifecycle from intake through business case approval, tracking progress against plan
- Coordinate with vendors and internal IT teams on digital platform and UX solution options
- Prepare initiative documentation and status updates for Management
- Identify and escalate risks, issues, and dependencies proactively.
- Keep Digital and CX initiatives aligned with the bank's strategy program
Requirements
- Bachelor's degree in Business Administration, Information Systems, Design, or related field; MBA a plus
- Strong understanding of digital banking channels and customer experience design principles
- Proven experience building business cases bridging business value and IT delivery
- PMP or equivalent certification preferred
- Strong stakeholder management across business, UX/product, and technical teams
- Strong written and verbal communication in English and Arabic
- Familiarity with SAMA regulatory requirements relevant to digital channels and CX
Years of Experience: 5-8 years in project management, business analysis, or business relationship management in digital banking or CX