Summary
Riyadh Air is a new national airline headquartered in Riyadh. The Digital Experience Manager will lead connected customer and employee experiences and shape end-to-end journeys across mobile, web, conversational, wearable, and emerging platforms. The role includes developing design systems and delivery practices, leading cross-functional initiatives, and using design engineering, AI, and automation to create scalable digital products. Applicants should have a degree, at least 7 years of relevant experience, and at least 3 years leading projects, teams, stakeholders, or delivery activities.
The posting
As published on riyadhair.com. Pulled from the employer's site and shown as they wrote it.
About the Company
Riyadh Air (RX), headquartered in the Saudi Capital, is the new national airline that’s shaping the future of flying. It seeks to lead the aviation industry by transforming Saudi Arabia into a global aviation and trade hub – a digitally native airline that will connect the kingdom to more than 100 destinations.
About the Role
Are you ready to shape the future of digital experiences for one of the world’s most ambitious airlines?
As Digital Experience Manager, you will lead the design, development, and delivery of connected customer and employee experiences across a rapidly evolving digital ecosystem. This role sits at the intersection of experience design, product innovation, AI, automation, and design engineering, ensuring every interaction is intuitive, intelligent, seamless, and aligned with a world-class customer experience vision. A key part of the role is leading the creation of end-to-end digital journeys across mobile, web, conversational, wearable, and emerging platforms. You will translate customer, operational, and business requirements into journey strategies, service blueprints, experience frameworks, and scalable solutions that drive engagement, loyalty, operational efficiency, and business value.
Working closely with Product, Technology, Data, and Experience teams, you will lead the evolution of design systems, reusable digital components, and design engineering practices that enable rapid, scalable product delivery. You will champion AI-assisted design, automation frameworks, design-to-code workflows, and modern development approaches, ensuring experiences are delivered efficiently while maintaining the highest standards of accessibility, usability, and consistency. You will play a key role in shaping the future of digital products through design engineering, rapid prototyping, and AI-enabled innovation. Working across disciplines, you will help bridge the gap between design and technology, ensuring concepts can be validated quickly and translated into scalable, production-ready solutions.With responsibility for leading cross-functional initiatives, influencing senior stakeholders, and building organisational capability, this role offers the opportunity to establish modern experience delivery practices that combine design, engineering, data, AI, and automation. You will help shape how future digital products and services are conceived, designed, validated, and delivered across Riyadh Air’s digital ecosystem. This is an opportunity to create intelligent, AI-powered experiences that delight customers, empower employees, and redefine how a digitally native airline operates. You will help shape the future of travel through innovation, automation, design engineering, and customer-centric product development.
About You
Degree qualified, you will demonstrate a minimum of 7 years of experience in digital experience, UX/UI design, service design, product development, innovation, design engineering, or related customer-centric disciplines.
You are expected to possess a minimum of 3 years of experience leading projects, cross-functional teams, stakeholders, or delivery activities within complex and fast-paced environments. You will bring expertise across experience design, customer journey mapping, digital product development, design systems, design engineering, prototyping, usability testing, innovation frameworks, and continuous improvement methodologies. Experience with AI-assisted design tools, automation platforms, conversational AI, design-to-code workflows, front-end technologies, and emerging digital channels will be highly advantageous. You will be a strategic and commercially minded leader with strong stakeholder management skills, excellent communication capabilities, and a passion for creating exceptional customer experiences. Experience within aviation, hospitality, retail, consumer products, technology, or other customer-focused industries is preferred.You will be comfortable operating at both strategic and delivery levels, leveraging data, technology, AI, and automation to solve complex customer problems, improve operational efficiency, and create scalable digital experiences that deliver measurable outcomes. This is your opportunity to shape the future of air travel. Bring your best and show us why you can own this position within Riyadh Air.
Please submit your application by clicking on the Apply button. Our Talent Acquisition team will be reviewing applications shortly.