Summary
Al Ghurair is seeking a Digital Transformation Ambassador in Dubai. The role welcomes customers, identifies the service they need, directs them to the relevant service officer, and promotes and guides customers through online licensing services on the RTA portal using an assigned tablet. The ambassador also coordinates with a supervisor on digital initiatives and assesses their results with management to support service improvements. The posting does not state specific qualifications, salary, or employment conditions.
The posting
As published on al-ghurair.com. Pulled from the employer's site and shown as they wrote it.
Welcome the customer, understand their required service and direct them to the concerned service officer.
Promote the online licensing services (through RTA's portal) to the customers
Guide the customer on the digital licensing process (using the assigned tablet)
Coordinate with the supervisor to implement digital services and initiatives.
Provide highest level of customer service to maintain high customer happiness scores
Identify, evaluate, and recommend digital technologies and platforms that align with RTA goals.
Measure and assess the success of digital initiatives and collaborate with the management on further enhancements of the service
Other adhoc tasks as required by the management team.