Summary
Qatar Airways is seeking a Dining Services Duty Supervisor for its Doha operations. The role oversees outlet performance, customer service, inventory, cleanliness, food rotation and service consistency. Duties include training and scheduling employees, monitoring food wastage, addressing customer complaints, and coordinating with other departments. The supervisor also supports reporting and quality assurance and ensures compliance with HACCP and food safety standards.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
About the role
In this interesting role, the successful candidate will be responsible for all business operations of dining establishment, duties typically include training, scheduling and managing, coaching and developing employees in a corrective manner in line with Company policy. Overseeing inventory, including food and beverages, supplies and other maintenance of equipment. Maintain excellent client relationship ensuring professional services and resolve customer complaints regarding food quality, services and making sure the business complies with health and food safety regulations. This role directs the work of all employees and is responsible for the overall performance of the outlet.
Key accountabilities for the role include:
- Execute outlet operations including customer service relationship and inventory management.
- Assist line manager in monitoring employee, operations and food wastage.
- Monitor the performance of assigned outlet service
- Maintain outlet inventory, cleanliness, food rotation and menu service consistency.
- Provide assistance to the dining Services management in all service preparations, kitchen rules, service standards, cleanliness and inventory controls for Dining Services.
- Responsible for training team leaders for specific duties and responsibilities and ensuring that the standard of service and cleanliness are maintained as per HACCP standard.
- Ensure proper maintenance, cleaning and operations of the outlet and service equipment.
- Responsible for the commercial follow-up of the project by exploring new opportunities and establish contact with existing customers to improve the cafeteria food safety, service quality and hygiene.
- Assist line manager in the execution of administrative function such as reporting, quality assurance and department meetings.
- Coordinate with all concerned departments for smooth operations.
- Evaluate the standard of HACCP and take the corrective action.
- Ensure that every individual staff meet grooming standards at workplace with clean shaved/trimmed hair and beard.
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