Summary
Qatar Airways lists a Dining Services Team Leader role in Doha as part of its talent pool. The role oversees day-to-day café outlet operations, guest service, cleanliness, staffing, stock levels and inventory audits. Duties also include receiving catering products, maintaining food safety and HACCP standards, training staff, and coordinating with other departments and the Cafeteria Manager. The posting refers to safety, SOP, CCP and hygiene training but does not state salary or employment terms.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
In this interesting role, the successful candidate will be responsible for handling day to day operations of various outlets of cafe ensuring the standard of service and cleanliness are maintained. Ensure beverages security and controls stock levels and suggest for promotion of food and beverage outlets. Secure catering products (food and non-food) and receiving them ensuring the right temperatures and in proper HACCP (Hazard Analysis and Critical Control Point) standard.
Key accountabilities for the role include:
- Train staffs and ensure the standard of service and cleanliness are maintained as per HACCP standard
- Supervise service and interact with guests to ensure their needs are attended to in the best possible manner
- Ensure beverages security and minimum stock level are maintained at all times
- Coordinate with all relevant departments to ensure smooth operations
- Check areas to ensure that facilities are thoroughly cleaned and tables and chairs are appropriately set out
- Discuss operational difficulties & recommendation for promoting food & beverage outlets with line manager
- Train staffs in Safety, SOP, CCP and Hygiene
- Ensure adequate staffing to the service lines and control the portioning to the customers
- Check areas ensuring facilities are adequately cleaned and maintained in a neat and tidy manner
- Ensure that suite of furniture and linens at dining area are maintained
- Ensure glassware, crockery, cutlery, service trays, cruet sets and food menu meet the Dining Services standard at all times
- Ensure that every individual staff meet the grooming standard at workplace with clean shaved/trimmed hair and beard
- Perform regular inventory audits of crockery, cutlery, linen, glassware and beverage stocks and provide the feedback to the management
- Co-ordinate with Cafeteria Manager for general cleanliness as well as maintenance and repairs of Dining Services equipment
- Provide direct 'hands-on' approach at all times to deliver quality, prompt food service as needed during busy schedules
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