Summary
Accor is seeking a Director of Spa for Fairmont Riyadh in Riyadh, Saudi Arabia. The role leads spa operations, develops wellness strategies and guest experiences, manages the team, and oversees budgeting, forecasting, and P&L performance. The director will also drive marketing initiatives, maintain hygiene and safety standards, and ensure compliance and sustainable practices. Proven spa management or luxury hospitality leadership experience is required; English is required and Arabic is desirable.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
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Job Description
We are seeking a visionary and enthusiastic Director of SPA to join our luxury wellness facility in Riyadh, Saudi Arabia. As the leader of our spa operations, you will be responsible for creating and implementing innovative wellness strategies, ensuring exceptional guest experiences, and driving business growth.
- Develop and execute a comprehensive spa and wellness strategy aligned with our brand's luxury positioning
- Oversee daily spa operations, ensuring the highest standards of service, hygiene, and safety
- Create unique, personalized wellness experiences that reflect local culture and global trends
- Lead, mentor, and inspire a team of spa professionals to deliver exceptional customer service
- Manage the spa's financial performance, including budgeting, forecasting, and P&L responsibility
- Drive marketing initiatives and partnerships to increase spa visibility and revenue
- Implement sustainable practices and ensure compliance with industry regulations
- Collaborate with cross-functional teams to integrate spa services into the overall guest experience
- Stay abreast of industry trends and introduce innovative treatments and programs
- Ensure cultural sensitivity and adaptability in all aspects of spa operations
Qualifications
- Proven experience in spa management or luxury hospitality, with a track record of successful leadership
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
- Spa management certifications are a plus
- Strong financial acumen with experience in P&L management and revenue growth strategies
- Excellent team leadership and mentoring skills
- Proficiency in business planning, budgeting, and operational efficiency
- In-depth knowledge of spa treatments, therapies, and wellness program development
- Experience in marketing, branding, and customer service excellence in a luxury environment
- Demonstrated ability to create and implement innovative wellness strategies
- Strong understanding of sustainability practices in the spa industry
- Cultural sensitivity and awareness, with the ability to work in a multicultural environment
- Proficiency in English required; Arabic language skills highly desirable
- Adaptability and resilience in a dynamic, fast-paced setting
- Exceptional communication and interpersonal skills
- Commitment to ongoing professional development and industry trend awareness
Additional Information
Director of Spa – Job Description and Work Environment
As Director of Spa, you will be a key member of the operations team, responsible for ensuring that all spa and wellness services are delivered at the highest levels of quality and guest satisfaction. You will oversee all aspects of spa operations, from treatment execution and guest service, to team management, scheduling, and service delivery.
Your responsibilities include monitoring spa workflow, maintaining compliance with hygiene and safety standards, effectively leading and mentoring the spa team, and resolving operational issues to guarantee an exceptional guest experience.
We operate in an environment that promotes collaboration and professionalism, where teamwork is essential to achieving outstanding results. You will regularly communicate with your team and other departments to enhance performance and elevate the level of services provided.
Our Commitment to Diversity and Inclusion
We take pride in fostering a work environment that respects diversity and supports everyone. We value varied experiences and backgrounds and believe that diversity strengthens our team. We are committed to respecting all employees and guests alike, and strive to provide equal opportunities for professional growth in a positive and supportive workplace.