Summary
Accor is hiring a Doorman for Rixos Gulf Hotel Doha in Doha, Qatar. The role welcomes arriving and departing guests, handles luggage, parks vehicles and helps resolve guest requests and complaints. Candidates should have a high school diploma or equivalent, which is preferred, and 2–5 years of experience in hospitality, concierge work, reception, customer service or a similar role. A professional, well-groomed appearance and dependable conduct are expected.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Doorman in Front Office and build your career with us.
Job Description
- Achieve Quality Audit result of 95% and above through consistent documented trainings.
- Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
- Be smart, well groomed,friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.
- Check Hotel situation, occupancy, functions, groups, VIPs.
- Show fullest cooperation and respect within the team and other departments
- Be aware of the daily activities and has product knowledge of all the hotel facilities.
- Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial/business decision-making; demonstrate honesty/integrity; always lead by example.
- Build mutual trust, respect, and cooperation among team members.
- Ensure the services are up to the required standard.
- Always open the hotel doors to all guests, arriving and departing by extending friendly and warm welcome with gratitude
- Ensure prompt and efficient handling of all guest luggage and the luggage store while adhering to safety and security protocols.
- Assure every luggage is covered with a baggage claim tag.
- Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient parking of cars especially, during large events.
- Parking of guests and visitors vehicles in the designated hotel parking area.
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
Qualifications
High school diploma or equivalent is preferred.
Additional Information
- 2–5 years of experience
- Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.
- Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.