Summary
Accor is hiring a Duty Manager for Rixos Al Mairid in Ras Al Khaimah, United Arab Emirates. The role oversees hotel departments during assigned shifts, addresses guest concerns, coordinates with department heads, responds to incidents, and prepares shift reports. Applicants need 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel. A degree or diploma in hospitality or hotel management, PMS proficiency, and flexibility to work weekends and public holidays are required.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
Rixos Al Mairid is seeking a proactive Duty Manager to oversee daily hotel operations, ensure guest satisfaction, and resolve issues promptly. The role acts as the property representative in the absence of senior management..
Key Responsibilities:
• Operational Oversight: Supervise hotel departments during assigned shifts.
• Guest Relations: Address and resolve guest concerns and service requests.
• Coordination: Liaise with department heads to ensure seamless service.
• Incident Management: Respond to emergencies and document incidents.
• Reporting: Compile shift reports and communicate key updates to management.
Qualifications
Minimum 2–3 years of experience as a Duty Manager or in a similar Front Office supervisory role, preferably in a luxury hotel.
Bachelor’s degree or diploma in Hospitality Management, Hotel Management, or a related field.
Strong leadership, problem-solving, guest relations, and complaint-handling skills.
Excellent communication and interpersonal skills, with proficiency in hotel property management systems (PMS).
Ability to work flexible shifts, including weekends and public holidays.