Duty Officer

Role Objective: The Duty Officer is responsible for overseeing and controlling day-to-day airport operations on shift basis to ensure smooth, safe and efficient flight handling in accordance with Salamair procedures, regulatory requirements and service standards. The role acts as a focal point for operational coordination, disruption handling and real-time decision making at the station. Duties and Responsibilities: Monitor and control all operational activities during the shift including check-in, boarding, arrivals, ramp coordination, safety and security in accordance with laid down procedures; Supervise and support Airport Services Supervisors, agents and Ground Handling Agents to ensure efficient passenger processing and on-time performance; Act as the primary point of contact for operational matters during the shift and in absence of Airport Service Manager represent SalamAir with airport authorities, service providers and internal departments; Coordinate with IOCC, Network Planning, Revenue Management and Flight Operations for effective handling of disruptions, delays and service recovery; Ensure timely implementation of recovery plans during disruptions and keep all stakeholders informed; Conduct shift briefings and debriefings to communicate operational priorities, safety requirements and service expectations; Monitor resource deployment including manpower, equipment and facilities to ensure optimal utilization and operational efficiency; Ensure compliance with SalamAir policies, Ground Operations Manual, safety standards and regulatory requirements at all times; Ensure all manuals, circulars and advisories are communicated and available to relevant personnel; Oversee passenger handling activities including special services, baggage handling, boarding, ramp and load control processes to ensure service quality standards are met; Monitor and control passenger flow, queue management and coordination with airport stakeholders including immigration, security and terminal operations; Ensure all incidents, accidents, operational irregularities and safety hazards are reported through Centrik systems and assist in investigations as required; Maintain continuous liaison with all stakeholders to ensure smooth coordination of turnaround activities and adherence to schedules; Ensure proper grooming standards, discipline and professional conduct of all staff during the shift; Promote SalamAir image and maintain high standards of customer service at all times; Monitor performance of Ground Handling Agents and service providers against agreed SGHA, SLAs and ensure compliance; Ensure adherence to baggage handling procedures and oversee resolution of baggage irregularities; Validate operational reports including flight handling, delays, disruptions, SSA, SEC and ensure timely submission to SalamAir HQ; Identify operational risks, unsafe practices or conditions and ensure corrective and preventive actions are taken in line with SMS requirements; Control operational costs during the shift and ensure efficient utilization of resources in line with company objectives; Ensure compliance with safety and security standards in accordance with AOSP Chapter 3.4 and 14.13; Perform any other duties as assigned by the line manager. Requirements The Duty Officer should have sound knowledge of Ground Services functions and airport operations with the ability to manage real-time operational scenarios and disruptions. A Diploma/Graduate in any discipline from any recognized University or minimum 05 years experience in Aviation of which at least 02 years must be in a supervisory role in Ground Services functions and Operations. Should be well versed with airport operations, disruption handling and stakeholder coordination. Should possess strong leadership, decision-making, communication and interpersonal skills. Knowledge of SMS program is essential. World tracer and Load sheet qualifications will be an added advantage.