Summary
Australian University is seeking an Employee Relations Officer to support the daily operations of its unit. The role handles HR helpdesk inquiries, correspondence, mail, access card coordination, filing, and data entry in the HRIS. The officer also provides administrative support to the Senior Manager and follows up on personnel matters and assigned projects. Applicants need a relevant bachelor’s degree, at least 1 year of relevant experience, and strong communication, organization, and time management skills.
The posting
As published on au.edu.kw. Pulled from the employer's site and shown as they wrote it.
Job Summary
Supports the daily operations of the unit.
Candidate Profile
Responsibilities
1. Provides comprehensive level of assistance to ensure smooth and efficient operations.
2. Provides high level of administrative and clerical support to the unit, department or function.
a. Attend to all AU staff and external parties’ inquiries that are received through the HR helpdesk email and ensure all inquiries are promptly answered.
b. Collect and distribute incoming internal and external mail to relevant HR staff members and ensure promptness of outgoing mail processing.
c. Forward department emails to concerned AU staff with follow-up on personnel matters only.
d. Coordinate with IT for the issuance of new access cards to concerned staff and distribute accordingly.
e. Responsible for the stationary order of the department.
3. Undertakes special projects to meet the objectives of the function.
4. Prioritizes and manages multiple projects simultaneously, and follow-up on issues in a timely manner.
5. Collect and prepare background documents for various tasks.
6. Follows the university rules and regulations.
7. Acts as a first contact for the Senior Manager’s office, including but not confined to screening of telephones and personal enquiries, and provide high level of client service.
8. Prepares routine and non-routine correspondence such as memos, letters, email and other correspondence as required.
9. Receives, sorts and distributes mail.
10. Creates and maintains filing system.
11. Data input in the Human Resource Information System pertaining to employee relations functions.
12. Undertakes other duties as required by the Senior Manager – Employee Relations.
Qualification
Bachelor’s degree in relevant field.
Level of Responsibility
To ensure that duties are carried out to a satisfactory standard.
Required Experiences
Minimum 1 year of relevant experience.
Minimum Requirements
• Bachelor’s degree in relevant field.
• Minimum 1 year of relevant experience.
• Well developed communication and interpersonal skills.
• Highly developed organizational and time management skills.