Executive Assistant Manager

About us

At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.

At the heart of every great stay is a great host. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.

Your day to day

What is the job?

As Executive Assistant Manager, you’ll provide leadership direction to the hotel by maximising financial returns, driving the development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of the hotel and brand in the local community. The role acts on behalf of the Area General Manager when required and plays a key role in developing the leadership team and driving continuous improvement across the hotel.

People

• Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers

• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

• Train colleagues to make sure they deliver with compliance and to the standards, we expect and have the tools they need to work efficiently

• Recommend or initiate any HR related actions where needed.

• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Guest Experience

• Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors’ local community members

• Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Responsible Business

• Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts

• Act as public relations representative to raise awareness of the hotel and brand in the local community

• Drive team member involvement in community organisations, activities, and businesses

• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint

• Perform other duties as assigned. May also serve as the manager on duty

Financial

• Help the Area General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability

• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty

Accountabilities

This is a senior hotel leadership role, responsible for supporting the Area General Manager in leading the overall hotel operation and driving operational performance across key departments. The EAM provides leadership to department heads, ensures consistent delivery of guest experience and brand standards, and supports the achievement of the hotel’s financial, people and operational objectives.

What we need from you

• Bachelor’s degree / higher education qualification/equivalent in Hotel Administration, Business Administration

• Three years’ hotel leadership experience in a high-level operations role

• Must speak English and the local language(s)

• Other languages preferred

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it, all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing, and understanding people.

What we offer

We’ll reward all your hard work with a great salary and benefits – in addition to career development, employee room discounts and great work culture.
Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.

Reliably Different - Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® – It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun.

Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco® hotel opened in November 2018 in Gold Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco® Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many daytime and night delights of the city from shopping, dining and entertainment experiences.