Executive Assistant Manager – Rooms

Job Scope:

Purpose

To provide strategic, operational, and cultural leadership across The Luxury Hotels’ entire Rooms division — ensuring service excellence, business performance, brand alignment, and colleague engagement in line with the BELONG–GATHER–DREAM philosophy.
The EAM Rooms shapes service culture, drives innovation, nurtures talent, and ensures the Rooms division delivers memorable, commercially successful guest experiences.

• To own and to drive all aspects relating to Rooms Division throughout the Hotel/Resort. Reporting through to HM and GM. Responsible for the coordination and supervision of the Department.
• To ensure strength and stability within the service delivery of operations and maintain the highest levels of service excellence. To ensure the asset and physicality and all related surroundings maintained also at highest levels.
• To drive revenues, control operating expenses, train and develop colleagues and secure profits
• To be efficient and diplomatic in dealing with situations involving any aspect of Rooms where the reputation or image of the Resort is represented.
• To ensure safety for all-guests and curators and full compliance with local authority requirements and all FLS requirements.

Financial Accountability

• Oversee divisional budgeting, forecasting, and financial planning.
• Ensure Rooms profitability, cost efficiency, sustainability and drive new revenue initiatives.

Conditions of Work

• Office and operational floor leadership; presence required during major service periods.

Communication

• Internal: All Rooms Managers, Other department Heads
• External: Guests, regulatory bodies, suppliers, stakeholders

Main Duties and Responsibilities:

Leadership & Strategy

• Create The Luxury Hotels Rooms strategy aligned with brand values and business goals.
• Provide strong leadership and direction to all Rooms leaders.
• Manage change, innovation, and modernization initiatives across the division.
• Assists in the co-ordination of organizational and administrative functions in all areas of the Rooms Department.
• Assists in planning and implementing programs, policies and procedures to ensure that Company standards are met
• To ensure that the Departmental Objectives are cascaded to the colleagues.
• To ensure that the colleagues are aware about the Company Vision, Business Unit Mission and a fair idea about the Quality Management System implemented in the company.

Operational Excellence

• Ensure quality, consistency, and The Luxury Hotels service standards in every venue.
• Conduct regular operational reviews, briefings, and performance evaluations.
• Support Rooms managers in optimizing workflows and service design.
• Carries out assignments and instructions as delegated by the HM, ensuring that all company and Resort Policies and Procedures and minimum standards are adhered to.
• Interacts with management of other departments within areas of responsibility and develops solid working relationships with them.
• Assists in conducting briefing with Rooms Managers and assists them to fulfil their responsibilities.
• Meeting and interacts with representatives of the local community and potential guests as required.
• Assists in monitoring the activities of competitor Resorts.
• Makes recommendations to Management for modernization of equipment, service methods, presentation, and improved guest satisfaction. To assist in any of the Outlets when necessary.
• Co-ordinates with Rooms Managers and Peer Management to promote effective communication.

Financial Performance

• Participates in the preparation of the Annual Business plan and Sales & Marketing Plans.
• To co-ordinate an effective and efficient Payroll Management / Resource allocation through establishing a flexible work force throughout the Division, based on the principles of Multi Skilling and Multi-Tasking.
• To ensure that each department in Rooms Division is managed successfully as independent profit center or a streamlined cost center.
• To ensure that each department in Rooms Division is managed by a Management Team (Manager / Assistant Manager) who are totally accountable for their profitability.
• To set, in close conjunction with each department head in Rooms Division, annual operating budgets, which will form part of the Hotel’s Annual Business Plan.
• To monitor all costs and recommend measures to control them. To establish an integrated cost management plan through product lining, minimal inventories, joint procurement with sister hotels and Delivery on Demand where possible and cost effective.
• To prepare monthly forecasts and schedule resources accordingly.
• Oversee divisional budgeting, forecasting, and financial planning.

People & Culture

• Build a high‑performance leadership team through coaching and structured development.
• Support succession planning, talent pipelines, and skills advancement.
• Promote The Luxury Hotels culture across the Rooms division.
• To assist in bringing all Rooms Managers up to date with Market needs and trends and ensuring that their product matches these needs.
• Assists in the building of an efficient team of employees, by taking an active interest in their training, development, safety and welfare.
• Participates in training and development programs that may improve personal or department standards liaising closely with the Training Manager
• To assist in Training and development of Rooms Managers.
• Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs.
• Provide constant coaching, counselling, and discipline to colleagues to ensure their capability to meet the needs of the customer and the organization.
• Maintain appropriate records of education, training, skills, and experience.
• Communicating to colleagues the importance of meeting customer as well as regulatory & statutory needs.
• Ensure that responsibilities and authorities are defined and communicated within the organization.
• Ensure appropriate communication processes are established.
• Ensure that colleagues are aware of the relevance and importance of their activities and how they contribute to the department objectives.
• Ensure manning and competence level of selected colleagues is sufficient for the department to meet the needs of the organization and customer.

Brand, Product & Innovation

• Monitor competitor activity and ensure The Luxury Hotels remains market‑leading.
• Support sustainability, safety, and regulatory adherence.
• To assist in the identification of market needs for both Resort guests and the local market.
• Ensuring measurable quality objectives are established and actively participate in the review of these objectives
• Ensure customer requirements are determined & met.
• Actively promote an awareness of customer requirements throughout the organization.

Other

• Represent Rooms in cross‑departmental leadership committees.
• Perform any duties required by the Hotel Manager or General Manager.

Requirements

Education:

Qualifications – Essential

• Management qualification (hotel or business school)

Qualifications/Skills:

Experience – Essential

• 3+ years senior Rooms leadership

Skills – Essential

• Advanced communication
• Financial and strategic planning
• Operational leadership

Competencies

• Visionary leadership
• Executive presence

• Guest‑centric excellence