Summary
Chalhoub Group is recruiting on behalf of OTB for a Fashion Consultant at Maison Margiela. The role focuses on meeting sales targets, building client relationships, delivering personalized customer service and supporting in-store CRM, customer experience and marketing initiatives. Candidates should have luxury retail and CRM experience, with strong English and Arabic or Russian communication skills. The listing gives Abu Dhabi as the location, while the role description names Mall of the Emirates in Dubai.
The posting
As published on chalhoubgroup.com. Pulled from the employer's site and shown as they wrote it.
On behalf of OTB, we are seeking highly motivated and experienced Fashion Consultants who will be responsible for leading our new Maison Margiela, store in Mall of the Emirates, Dubai.
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
What you'll be doing
As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
Drive client relationships within an omni-channel approach
Provide pre-buying feedback on products
Drive eNPS through people experience initiatives and culture
Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
Ensure click and collect are conducted within SLAs (Service-level agreement)
Ensure customer data is properly captured in adherence to marketing team requirements
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
Support with in-store marketing events and activations
Keep abreast of all brand social media activities and campaigns
Drive sell-throughs within the store
Support in-store CX initiatives
Provide input to what’s working well/what’s not working well within the store
What you'll need to succeed
Strong English communication skills
Strong Arabic/Russian communication skills
Experience with luxury retail, CRM and personalized customer service
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.