Summary
Accor is hiring an F&B Reservations Agent for SLS The Red Sea in Umluj, Saudi Arabia. The role handles restaurant bookings and enquiries, maintains guest preferences and reservation records, and coordinates with restaurant and F&B teams. Applicants should have 1–2 years of relevant guest-facing experience, good spoken and written English, and basic computer skills; reservation-system experience is required, while POS experience is an advantage. The position is for Saudi nationals.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Welcome to SLS The Red Sea, where bold creativity and unapologetic luxury come to life.
Part of Ennismore’s globally celebrated lifestyle portfolio, SLS Hotels are known for redefining hospitality through striking design, elevated service, and magnetic social energy. Now open on the Red Sea coast, SLS The Red Sea stands as one of Saudi Arabia’s most exciting lifestyle destinations.
The resort features 150 impeccably designed keys, five dynamic Food & Beverage venues, and a luxurious spa sanctuary, offering guests a seamless blend of indulgence, entertainment, and escape. From vibrant dining experiences to moments of pure relaxation, every detail is crafted to surprise, inspire, and connect.
More than a hotel, SLS The Red Sea is a living stage—a place where creativity thrives, individuality is celebrated, and bold ideas are encouraged. As the journey continues beyond opening, we are building a passionate team to shape the future of this iconic destination. If you’re driven by excellence, energized by lifestyle hospitality, and ready to be part of something extraordinary, this is where your story continues.
Job Description
At SLS The Red Sea, every memorable dining experience begins before the guest arrives at the table. As an F&B Reservations Agent, you will be the first point of connection for guests planning their dining experience — handling reservations with accuracy, warmth, and the distinctive personality of SLS.
From recommending the right venue and responding to guest enquiries to managing bookings and capturing individual preferences, you will work closely with our F&B teams to ensure every reservation is thoughtfully coordinated and every guest arrives feeling expected and welcomed.
Key Responsibilities
- Handle restaurant reservations through phone, email, and designated reservation systems in a professional and timely manner.
- Respond to guest enquiries and provide accurate information about dining venues, menus, operating hours, promotions, and available experiences.
- Manage new reservations, amendments, cancellations, and special requests accurately and efficiently.
- Maintain accurate reservation records, guest profiles, preferences, and relevant notes to support personalized service.
- Communicate clearly with guests and confirm reservation details to ensure a smooth dining experience.
- Coordinate closely with restaurant and F&B teams regarding reservations, special occasions, guest preferences, and operational requirements.
- Handle guest requests, enquiries, and concerns professionally, ensuring appropriate follow-up when required.
- Support effective table and reservation management to maximize restaurant occupancy and revenue opportunities.
- Identify opportunities to recommend suitable dining experiences and promotions based on guest preferences.
- Maintain clear and professional communication across all guest interactions, reflecting SLS service standards.
- Ensure guest information and reservation details are handled accurately and confidentially.
- Stay updated on restaurant concepts, menus, promotions, special events, and relevant hotel experiences.
- Follow departmental procedures, service standards, and reservation policies at all times.
- Support the wider F&B team with reservation-related tasks and operational requirements when needed.
Qualifications
- High School Diploma or equivalent; a qualification in Hospitality or a related field is preferred.
- Minimum 1–2 years of experience in Reservations, Guest Relations, Front Office, F&B Operations, or a similar guest-facing role.
- Good command of spoken and written English is required.
- Strong customer service, communication, and interpersonal skills with a warm and professional approach.
- Basic computer skills and familiarity with restaurant reservation systems; experience with POS systems is an advantage.
- Strong organizational skills with attention to detail and accuracy when managing reservations and guest information.
- Ability to manage multiple enquiries and reservations efficiently in a fast-paced environment.
- Professional and guest-focused, with a genuine interest in creating seamless dining experiences.
- Previous experience within a luxury or lifestyle hospitality environment is an advantage.