Summary
Honeywell’s Falcon program offers students hands-on experience alongside their academic studies. The student will support the Building Management System Technical Support team with case tracking, documentation, technical reports, data analysis, and Power BI dashboards. The role also involves reviewing support trends and helping with reporting automation and process improvement. Applicants should be junior- or sophomore-year students, preferably in electrical engineering, automation, IT, computer science, or data analytics, and must be UAE nationals. The position is listed in Dubai and describes remote work responsibilities.
The posting
As published on honeywell.com. Pulled from the employer's site and shown as they wrote it.
As a Honeywell Falcon Employee, we will offer you the opportunity to get hands-on experience working in one of the world’s leading technology companies whilst at the same time giving you the time to continue your academic studies in parallel.
Responsibilities
- Attend scheduled training sessions and seminars focused on both technical and soft skills development.
- Collaborate on real-world projects, applying theoretical knowledge to practical scenarios.
- Participate in mentorship meetings and engage with managers for career guidance.
- Represent Honeywell at various events and engage in community outreach when needed.
- Complete required project assignments and demonstrate effective time management skills in a remote work environment.
- Support the Building Management System (BMS) Technical Support team in daily operational and administrative activities.
- Assist in preparing technical reports, service summaries, management presentations, and customer support documentation.
- Track and maintain records of technical support cases, customer issues, escalations, and resolutions.
- Collect, organize, validate, and analyze technical and operational data to support decision-making and continuous improvement initiatives.
- Develop and maintain Power BI dashboards and reports to provide visibility into support activities, service trends, KPIs, and team performance.
- Support the reporting and tracking of training activities, certifications, knowledge-sharing sessions, and team development programs.
- Analyze recurring technical issues and support the identification of trends, root causes, and improvement opportunities.
- Assist in maintaining technical documentation, knowledge-base articles, lessons learned, and best-practice repositories.
- Collaborate with technical support engineers and other stakeholders to gather data and prepare analytical reports and insights.
- Support process improvement and digitalization initiatives through reporting automation and data visualization tools.
Qualifications
- Fluency in the English language, with the ability to read, speak, and write effectively.
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Microsoft Project.
- Students in Junior or Sophomore year, preferably enrolled in Electrical Engineering, Automation, IT, Computer Science, Data Analytics, or related disciplines.
- A strong academic record, eagerness to learn, and effective time management skills to handle remote work responsibilities.
- Strong analytical and problem-solving capabilities with attention to detail.
- Proficiency in data analysis and reporting using Microsoft Excel (Pivot Tables, formulas, charts, etc.).
- Knowledge of Microsoft Power BI and data visualization concepts is preferred.
- Familiarity with Power Platform tools (Power BI, Power Automate, Power Apps) is considered an advantage.
- Ability to collect, organize, analyze, and present data in a structured and professional manner.
- Interest in Building Management Systems (BMS), Building Automation, Smart Buildings, IoT, or digital transformation technologies is preferred.
- Strong communication and interpersonal skills, with the ability to work effectively in a collaborative environment.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.