Summary
Atoms is seeking a Field Service Technician to install, maintain, and repair Pronto AI autonomous haulage technology at customer mine sites. Duties include commissioning retrofit kits, performing preventive maintenance, troubleshooting hardware, software, and connectivity issues, and communicating with customer crews and internal engineering teams. Applicants need at least three years of hands-on experience in heavy equipment, diesel, automotive, avionics, industrial controls, or vehicle maintenance, along with low-voltage electrical skills and the ability to read wiring diagrams. The role is based in the field across the Middle East and requires frequent travel, up to 75% of the time, including multi-week rotations.
The posting
As published on cloudkitchens.com. Pulled from the employer's site and shown as they wrote it.
Who we are
Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.
We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.
About the role
The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.
What you’ll do
- Installation & Deployment: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites
- Works on customer sites as part of a deployment crew, often as the sole technical presence
- Preventive Maintenance: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance
- Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact
- Troubleshooting & Repair: Diagnose and repair hardware, software, and connectivity issues in the field
- Customer Support: Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel
What we’re looking for
- 3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician
- Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation
- Able to read and work from wiring diagrams, schematics, and installation drawings
- Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel
- Valid drivers license
- Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends
- Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms)
- Makes sound judgment calls independently on site, with limited real-time support and often poor connectivity, and represent the company professionally at customer sites
- Strong communicator internally and externally with internal engineering as well as mine site crews.
Why join us
- Work on real, production-deployed autonomy.
- Build technology that directly improves safety, efficiency, and productivity.
- Tackle complex challenges in demanding, real-world environments.
- Be part of a fast-moving team with high ownership and impact.
- See your work deployed and making a difference in the field.
- Collaborate closely with experienced engineers and industry operators.
What else you need to know
This is a field-based role supporting operations across the Middle East. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the Middle East. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.
Ready to join us as we serve those who serve others?
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