Summary
Accor is hiring a Food and Beverage Captain for in-villa dining at Raffles Al Areen Palace Bahrain in Manama. The role supervises the team during shifts, coordinates timely service, serves guests, and supports destination dining setups. It also includes maintaining food safety standards, handling guest feedback, operating a buggy, and coaching junior waitstaff. Applicants should have 2–3 years of luxury in-room dining experience, at least 1 year in a supervisory or captain role, and excellent English communication skills.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
Job Description
Lead and supervise the In-Villa Dining team during shifts
Demonstrate strong knowledge of menu items, ingredients, garnishes, and preparation methods
Greet guests warmly and provide professional, personalized in-room dining service
Set up, present, and serve meals according to departmental standards
Respond to guest enquiries and promote upselling opportunities
Maintain cleanliness, hygiene, and organization of trolleys, workstations, and equipment
Follow food safety and HACCP standards at all times
Handle collection and breakdown of used dishes, trays, and trolleys efficiently
Report guest feedback, complaints, and irregularities to management
Support other F&B outlets during busy periods as needed
Safely operate and drive a buggy for timely delivery and collection of orders
Take full responsibility for Destination Dining setups and create "WOW Experiences"
Train, coach, and mentor junior waitstaff
Coordinate daily tasks and ensure timely service delivery
Qualifications
2–3 years luxury in-room dining experience
Minimum 1 year in a supervisory or captain role
Excellent English communication skills
Additional languages are a plus
Strong leadership and team management skills
Ability to work outdoors
Professional grooming and guest discretion
Additional Information
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.