Summary
Azadea Group is a lifestyle retail company operating international franchise concepts across the Middle East and Africa. The Food and Beverage Department Manager oversees restaurant operations, service standards, food preparation and presentation, stock, and coordination with purchasing. The role also includes customer complaint handling, business planning, budgeting, and accountability for the department’s P&L. It is based at The Dubai Mall in Dubai and requires a related bachelor’s degree, five to seven years of relevant experience, two years in a managerial role, fluency in English, and proficiency in MS Office.
The posting
As published on azadeagroupholding.com. Pulled from the employer's site and shown as they wrote it.
ABOUT THE COMPANY
AZADEA Group is a premier lifestyle retail company that owns and operates more than 40 leading international franchise concepts in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia and beauty and cosmetics across the Middle East and Africa spread across 13 countries overseeing more than 700 stores.
JOB PURPOSE
The F&B Department Manager is responsible for overseeing departmental floor activities to ensure effective operations in compliance with the company's customer service standards. He/she maintains high standards of food hygiene and restaurant presentation while ensuring product availability.
RESPONSIBILITIES
- Manage all operations related to the restaurant's function, including participating in opening and closing procedures, overseeing maintenance checks, managing shifts, and coordinating with the purchasing department.
- Monitor the food preparation and presentation process to ensure high-quality items conform to the brand's food specifications and standards.
- Ensure the effective implementation of service standards and operational procedures as per the brand's set guidelines, in addition to health and safety regulations.
- Handle customer complaints appropriately, ensuring continuous client satisfaction.
- Manage stock effectively to meet performance objectives by controlling inventory, overseeing order placement, and coordinating promotional activities to maximize sales and minimize loss.
- Develop the annual or seasonal business plan and budgets to achieve sales targets, taking full ownership and accountability over the P&L account to ensure profit maximization.
LANGUAGE & TECHNICAL SKILLS
Language Proficiency
- Fluency in English.
Technical Skills
- Proficiency in MS Office.
Specific Skills
- Strong knowledge and understanding of shop operating procedures.
- Strong product knowledge across all departments.
EDUCATION
Bachelor's degree in a related field.
EXPERIENCE
General Experience
Five to seven years of experience in Hospitality Management, or F&B Operations, or a similar role.
Managerial Experience
Two years of experience in a managerial role.
BEHAVIORAL COMPETENCIES
Customer Focus
Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. well.
Directs Work
Provides direction, delegating, and removing obstacles to get work done. For example, asks questions to understand the desired outcomes for the role; confirms accountabilities with others so that work can be done effectively and efficiently; informs stakeholders when there are delays or problems that will affect them.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. For example, outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Drives Results
Consistently achieves results, even under tough circumstances. For example, holds self to high standards of performance; sets some challenging goals; wants to achieve meaningful results; pursues initiatives/efforts to successful completion and closure. Focuses on key goals, even during setbacks and obstacles.
Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. For example, listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Demonstrates Self-Awareness
Uses a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. For example, actively seeks feedback from a variety of sources; asks clarifying questions to understand and improve own impact on others or on team performance. Reflects on and learns from own mistakes.
Azadea Group is an Equal Employment Employer – All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristic protected by relevant local laws.