Summary
Accor is hiring a Food and Beverage Order Taker for Swissôtel Al Maqam Makkah in Makkah. The role involves taking and placing orders, coordinating room service requirements, and helping guests with menu questions. Candidates should have previous order-taking or similar experience, preferably in a luxury hotel, and strong communication, customer service, and organizational skills. The position is for Saudi nationals only.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
“A passion for perfection”
Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news ideas, use and develop their knowledge to reinvent their career path.
Swissôtel Al Maqam is Swissôtel’s Second hotel to open in Saudi Arabia. The hotel offers 1624 elegant rooms and suites with modern design, complementing the values of today’s Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissôtel Al Maqam is a contemporary five-star hotel located in close proximity to the holy Masjid Al Haraam, overlooking the Ka’aba and the Grand Mosque.
Swissôtel Al Maqam is part of a new urban development, including two restaurants, one executive lounge, two meeting rooms and a business centre. It has private entrances that make it easier for our valuable gusts to reach Al Masjid Al Haram
Job Description
- You are directly involved in the order taking and order placing process
- Responsible to coordinate all service requirements addressed to Room Service
- Assist guests regarding menu items in an informative and helpful way
- Have full knowledge of beverage lists and promotions, menu items and preparation methods
- Follow all safety and sanitation policies when handling food and beverage
Qualifications
- Previous experience as an Order Taker or in a similar role, preferably within a luxury hotel setting.
- Exceptional communication and customer service skills.
- Ability to thrive in a fast-paced environment while maintaining a high level of accuracy.
- In-depth knowledge of food and beverage operations, including menu items, ingredients, and preparation methods.
- Strong organizational skills with acute attention to detail.