Summary
Marriott International is hiring a Food and Beverage Service Expert for The St. Regis Abu Dhabi. The role includes greeting and seating guests, presenting menus, taking orders with POS software, communicating orders to the kitchen, and serving food and beverages. Duties also include table and buffet setup, maintaining presentation standards, responding to guest requests, and making recommendations or suggesting additional products. The employer prefers 2 years of related experience in a luxury hotel, ideally in an all-day dining restaurant.
The posting
As published on marriott.com. Pulled from the employer's site and shown as they wrote it.
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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.
Job Requirement:
- Serve guest needs by assisting with food and beverages from kitchen or bar and completing guest requests.
- Deliver food from kitchen to the guest ensuring accuracy and timeliness.
- Assist in clearing, cleaning and set-up of tables, chairs, linens, china, glass and silver for service in an unobtrusive manner; greet guests according to the St. Regis Standards to ensure superior service.
- Anticipate guest needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests.
- Assist in stocking linens, china, glass, silver, and food items for service
- Assist in the breakdown, cleaning and set-up of buffets and food stations.
- Work harmoniously and professionally with co-workers and supervisors.
- Greet and escort guests to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Adhere to timing standards for products and services
- Inform guests about the day’s specials
- Offer menu recommendations upon request.
- Make suggestions based on their preferences.
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the kitchen
- Serve food and drink orders. Ensure hot food is hot and cold food is cold
- Check dishes and kitchenware for cleanliness and presentation and report any problems
PREFERRED QUALIFICATIONS
Related Work Experience: 2years related work experience in a luxury hotel preferably in an All-Day Dining Restaurant.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.