Summary
Qatar Airways is hiring a Food and Beverage Supervisor for Qatar Duty Free in Doha. The role supports the management team in running a restaurant and maintaining service, hygiene and food safety standards. Duties include supervising staff, guest service, cash-handling procedures, product availability, customer feedback and upselling activities. No specific qualifications or visa conditions are stated.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
About the Role
Qatar Duty Free is hiring for Food and Beverage Supervisor to assist the Management Team in running the restaurant effectively by maintaining high service standards, while enhancing customer experience.
A world of exclusives awaits you at one of the largest duty-free areas in the world, Qatar Duty Free. The award-winning shopping emporium boasts of more than 90 elegant boutiques and affordable retail stores, as well as more than 30 restaurants and cafés covering over 40,000 square meters at the world's best airport, Hamad International Airport.
Job Responsibilities
- Maintain & lead by example to ensure the team demonstrate highest standards of grooming by adhering to the Company's Dress Code Policy.
- Ensure that the assigned area of responsibility reflects highest standards of hygiene & maintenance, by adhering to the Company Food safety, Health & safety procedures, but also by reporting and following up on maintenance issues.
- Provide high level of engagement with the guest by remaining attentive throughout their visit, and ensure that the staff provides a prompt and efficient service to maintain a high standard of customer service.
- Follow the cash handling procedures and ensure the team is trained on billing and processes to avoid cash variances.
- Have a full and comprehensive knowledge of the restaurant menu and share with the team to ensure customers are advised correctly about the specialties offered in the outlet.
- Identify opportunities for improving customer service & communicate to the Restaurant Management Team to enhance the brand image.
- Monitor the service provided against business standards in conjunction with the line manager, by recording and maintaining customer feedback to implement action plans accordingly.
- Monitor daily staff coverage according to trade levels to ensure that the assigned area is efficiently and effectively resourced.
- Monitor daily product quality and availability, and report any issue to the supplying department.
- Identify & create sales activity for the team through the implementation of upselling programs and incentives to support the Management on achieving.
- Monitor all daily wastage and breakage and ensure staff are recording it correctly for data accuracy.
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