Summary
Hyatt is hiring a Food and Beverage Supervisor at Alila Jabal Akhdar in Ad Dakhiliyah, Oman. The role oversees restaurant and bar operations, service quality, guest feedback, staff schedules and training, inventory, cash flow, and operational reports. The supervisor is expected to maintain hygiene and health-code standards, support cost control, and use hotel systems including point-of-sale systems. Applicants must have at least two years of experience in food and beverage at luxury hotels.
The posting
As published on hyatt.com. Pulled from the employer's site and shown as they wrote it.
General Responsibility
Must have minimum 2 Years Experience in F&B Luxury Hotels.
Oversee all front and back of the house restaurant operations.
Ensure customer satisfaction through promoting excellent service, respond to customer complaints tactfully and professionally.
Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior, monitor Staff attendance, leave etc.
Always present a clean and tidy appearance in accordance with the hotel’s grooming standards.
Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs.
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
Maintain quality control for all food and beverage.
Be reliable and ensure you and all team members are at work on time.
Project future needs for goods, fruits, beverage stationary ,cleaning product order accordingly.
Oversee heath code compliance and sanitation standards.
Carry out all professionally reasonable instructions given by your superior.
Monitoring inventory for CCG and all equipment required for outlets.
Conducting regular inspection of dispense bar/ lounge bar to determine whether proper standards of hygiene.
Monitoring the restaurant cash flow and settling outstanding bills.
Checking in on dining guests to enquire about food and service quality.
Resolving guests' complaints in professional manner.
Generate weekly, monthly and annual reports.
Attend quarterly P&L meeting.
Seek ways to cut waste and decrease operational costs.
PHYSICAL EFFORT:-
This position requires minimal stooping, lifting and substantial walking. All employees must maintain a neat, clean and well-groomed appearance.
WORK CONTACTS: - Daily contact with restaurant manager or F&B manager etc.
WORKING CONDITION: - Must be able to work in a high volume fast paced environment.
Technical Expertise Restaurant Supervisor
Effectively manage the restaurant in the absence of the Restaurant Manager/ Assistant Restaurant Manager.
Ensure service style, tabletop and overall presentation of the product in accordance with the hotel’s image.
Responsible in making floor assignment during the shift.
Responsible in keeping the operation running smoothly.
Find the guest feedback and take necessary action if something is not match with the standard.
6. Reviewing customers surveys to develop and implement way to improve customer service.
Bar Supervisor
Monitoring the bar operational and supporting the bar attendant if required.
Ability to use standard software application and hotel systems including point of sale systems.
Plan and control beverage inventory level
Ensure all established standards of operation are implemented.
Work together with accounting to prepare and implement inventory procedures
6. Constantly seek to profit engineer by monitoring cost of sales and implementing revenues-increasing products/programs activities.
Work together with the outlet manager for consistence work performance
Maintaining effective controls in the Beverage Department.
Responsible to train staff on daily basis