Summary
IHG Hotels & Resorts is hiring a Food and Beverage Agent for Club InterContinental at InterContinental Hotel Dubai Festival City. The role involves serving guests to company standards, recognizing returning guests and loyalty members, responding to requests, and coordinating with management when needed. Applicants should be fluent in English, comfortable using computers and the Opera reservations system, and able to work flexible shifts, including nights, weekends, and holidays. A high school qualification is required; two years of front desk or guest service experience in a five-star property is preferred.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
Do you see yourself as a Club Lounge F&B Agent at Club InterContinental at InterContinental® Hotel Dubai Festival City?
As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.
Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
The InterContinental Hotels Group® at Dubai Festival City consists of four hotels. These include the luxury and lifestyle brand InterContinental, the lavish long-stay InterContinental Residence Suites, the premium Crowne Plaza, and the essentials Holiday Inn & Suites. In addition to over 1,600 rooms, the cluster boasts a selection of 16 restaurants and bars, an impressive 3,800-square-metre Event Centre across two levels, the 5,000-square-metre Festival Arena by InterContinental, the luxurious Spa InterContinental, and state-of-the-art gym and swimming pool facilities. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.
A little taste of your day-to-day:
Serve all guests as per company standards.
Acknowledge IHG Rewards Club members and returning guests.
Demonstrate the highest standard of hospitality at all times.
Communicate any difficulties with your superior
Establish and maintain effective working relationships.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day’s schedule.
Jump into other ad-hoc duties when your colleagues need your help.
What we need from you:
Communication skills – guests and colleagues will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
Fluency in the English language - extra language skills would be great.
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers, and experience in our reservations system, Opera.
- Flexibility - night, weekend and holiday shifts are all part of the job
- You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
- Experience - ideally you’ll have spent at least two year in a front desk or guest service position in a 5 star property
- Ability to work independently and within a team environment
What you can expect from us:
We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to all applicants. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the Room to Belong, Room to Grow, and a Room to Make a Difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us, and you’ll become part of our ever-growing global family.