Summary
Accor is hiring a Food & Beverage Captain for Ycone Paris at Raffles Al Areen Palace Bahrain in Manama. The role supervises outlet operations, guides attendants, welcomes guests, and coordinates service with the kitchen, bar, and other teams. Duties also include handling guest feedback, supporting upselling, maintaining hygiene and service standards, and coaching team members. Applicants should have 2–3 years of food and beverage service experience in a five-star hotel; previous supervisory experience is preferred, along with good spoken and written English.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
Job Description
- Supervise and coordinate daily operations of the assigned F&B outlet.
- Lead and guide F&B Attendants to ensure smooth and efficient service.
- Welcome guests, assist with seating arrangements, and ensure a personalized dining experience.
- Monitor service standards, food presentation, and guest satisfaction throughout operations.
- Take food and beverage orders accurately and ensure proper service sequence is followed.
- Handle guest requests, feedback, and complaints professionally and promptly.
- Conduct pre-service briefings and ensure team readiness before each shift.
- Coordinate with the kitchen, bar, and other departments to ensure seamless service delivery.
- Assist in upselling menu items, promotions, and hotel facilities to maximize revenue opportunities.
- Ensure cleanliness, hygiene, and proper setup of dining areas before, during, and after service.
- Monitor inventory, operating equipment, and service supplies to ensure availability and proper usage.
- Assist in training and coaching new team members on service standards and procedures.
- Ensure compliance with hotel policies, brand standards, and food safety regulations.
Qualifications
- Minimum 2–3 years of experience in Food & Beverage service, in a 5-star hotel.
- Previous experience as an F&B Captain, Team Leader, or similar supervisory role is preferred.
- Strong knowledge of restaurant service procedures and guest handling.
- Excellent communication and leadership skills.
- Good command of English (spoken and written); additional languages are an advantage.
- Strong customer service orientation and ability to handle guest concerns professionally.
- Ability to work under pressure in a fast-paced environment.
- Good understanding of hygiene, sanitation, and safety standards.
- Professional appearance with strong attention to grooming standards
Additional Information
- Opportunity to join the first Raffles in Bahrain
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.