Summary
Accor is hiring a Food & Beverage Supervisor at SOFITEL JABAL OMAR MAKKAH in Makkah, Saudi Arabia. The role oversees daily outlet and banquet operations, supports and schedules staff, maintains service and safety standards, and handles guest concerns. Duties also include coordinating with the kitchen, monitoring stock, training team members, and helping control costs and meet sales targets. A high school diploma or equivalent and food and beverage experience are required; supervisory experience and hospitality education are preferred.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Supervise the daily operations of restaurants,, lounges, banquet functions, or other food and beverage outlets.
Ensure guests receive prompt, courteous, and professional service.
Lead, motivate, and support the food and beverage team during shifts.
Schedule staff and assign duties to ensure efficient operations.
Monitor service standards and ensure compliance with company policies and procedures.
Handle guest concerns and complaints professionally, resolving issues promptly.
Coordinate with the kitchen and other departments to ensure smooth service.
Monitor inventory levels and assist with ordering supplies and controlling stock.
Ensure proper handling, storage, and presentation of food and beverages.
Maintain cleanliness, hygiene, and safety standards in accordance with local health regulations.
Train, coach, and evaluate team members to improve performance and service quality.
Assist in achieving sales targets, controlling costs, and minimizing waste.
Prepare shift reports and communicate operational updates to management.
Qualifications
- High school diploma or equivalent; a diploma or degree in Hospitality Management or a related field is preferred.
- Previous experience in food and beverage operations, with supervisory experience preferred.
- Strong leadership, communication, and customer service skills.
- Knowledge of food safety, hygiene, and sanitation standards.
- Proficiency in POS systems and basic computer applications.
- Ability to work flexible hours, including evenings, weekends, and holidays.