Summary
Accor is hiring a Front Desk Agent for Fairmont Bab Al Bahr in Abu Dhabi. The role handles guest arrivals and departures, reservations, inquiries, requests, complaints, payments, and guest records, while coordinating with other hotel departments. Applicants should have a diploma or bachelor's degree in hospitality, tourism, business administration, or a related field; luxury hotel front-office experience is preferred. Knowledge of Opera PMS or a similar system and strong spoken and written English and Arabic are required.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Fairmont Bab Al Bahr is a five-star beachfront luxury hotel situated at the gateway of Abu Dhabi, offering stunning views of the iconic Sheikh Zayed Grand Mosque. The hotel features contemporary architecture combined with elegant interiors, delivering world-class hospitality and exceptional guest experiences. The property offers over 360 well-appointed guest rooms and suites, a variety of award-winning dining venues, extensive conference and event facilities, and premium leisure amenities including private beach access, swimming pools, and fitness facilities. It caters to business travelers, leisure guests, and large-scale corporate and social events. Fairmont Bab Al Bahr upholds international luxury standards while embracing the rich culture and heritage of the United Arab Emirates. The hotel is committed to excellence, innovation, sustainability, and delivering memorable experiences for both guests and colleagues.
Job Description
The Front Desk Agent is responsible for delivering exceptional guest service by ensuring smooth check-in and check-out procedures, handling guest inquiries, and creating memorable guest experiences that reflect the standards of a luxury hospitality environment. The role requires professionalism, attention to detail, excellent communication skills, and the ability to anticipate guest needs.
- Welcome guests warmly and professionally upon arrival.
- Perform efficient and accurate check-in and check-out procedures.
- Escort VIP guests through personalized arrival and departure experiences when required.
- Provide information about hotel facilities, services, local attractions, transportation, and dining options.
- Maintain a strong knowledge of hotel products, promotions, and services.
- Verify guest reservations and registration details.
- Process room assignments according to guest preferences and hotel standards.
- Handle room upgrades, special requests, and changes efficiently.
- Maintain accurate guest profiles and records in the Property Management System (PMS).
- Liaise effectively with Housekeeping, Concierge, Engineering, Security, and other departments to ensure guest satisfaction.
- Respond promptly and professionally to guest inquiries, requests, and complaints.
- Communicate VIP arrivals, special occasions, and guest preferences to relevant departments.
- Process payments, deposits, billing adjustments, and foreign currency transactions in accordance with hotel policies.
- Balance cash floats and complete daily financial reports accurately.
- Ensure all guest accounts are correctly posted and settled.
- Maintain confidentiality of guest information and financial transactions.
- Anticipate guest needs and proactively offer assistance.
- Resolve guest concerns promptly and professionally to achieve guest satisfaction.
- Follow up on guest requests and feedback to ensure successful resolution.
- Build positive guest relationships and encourage repeat business.
Qualifications
- Diploma or Bachelor's Degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Previous experience in Front Office, Guest Services, or Reception within a luxury hotel is preferred.
- Knowledge of Opera PMS or similar hotel management systems.
- Proficiency in Microsoft Office applications.
- Excellent spoken and written English & Arabic; additional languages are an advantage.