Summary
Radisson Hotel Group is recruiting a Front Desk Agent for its opening team at Radisson Hotel Fujairah in Fujairah, UAE. The role welcomes guests, manages check-in and check-out, handles enquiries and complaints, processes reservations and payments, and maintains accurate guest records. Candidates should have strong communication skills, a customer-service orientation, and fluent English; previous hospitality experience is preferred. Familiarity with hotel PMS systems and availability for flexible shifts, including weekends and holidays, are advantageous or required.
The posting
As published on radissonhotels.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
Job Description
Do you have a passion for hospitality and creating memorable first impressions? We are looking for friendly, professional and service-oriented Front Desk Agents to welcome our guests and deliver exceptional experiences from check-in to check-out.
Key Responsibilities:
- Welcome guests warmly and complete check-in and check-out procedures efficiently.
- Handle guest enquiries, requests and complaints professionally.
- Process reservations, payments and billing accurately.
- Maintain guest records and ensure data accuracy.
- Promote hotel facilities and services to enhance the guest experience.
- Work closely with other departments to ensure seamless guest stays.
- Deliver exceptional service in line with Radisson standards.
Qualifications
- Previous Front Office or guest service experience in hospitality is preferred.
- Excellent communication and interpersonal skills.
- A positive attitude and passion for customer service.
- Knowledge of hotel PMS systems is an advantage.
- Ability to work flexible shifts, including weekends and holidays.
- Fluent in English; additional languages are an advantage.
Additional Information
Join the opening team at Radisson Hotel Fujairah, the newest addition to the Radisson family and an exciting new destination in the heart of the emirate. Featuring 202 contemporary guest rooms, eight versatile meeting and event spaces, and a vibrant signature bar, our hotel is dedicated to delivering memorable guest experiences while creating rewarding career opportunities for our team members.
Nestled between the majestic Hajar Mountains and the Gulf of Oman, Fujairah offers an exceptional quality of life with stunning beaches, outdoor adventures, a welcoming community, and a more relaxed pace of living. It's the perfect place to build your career while enjoying one of the UAE's most beautiful and naturally diverse emirates.
Interested in joining our team? We'd love to hear from you. Apply today and become part of our opening team as we create a new hospitality destination in Fujairah.