Summary
Rotana Hotels is seeking a Front Desk Team Leader for Towers Rotana in Dubai. The role involves welcoming guests, responding to queries, sharing information about hotel and local services, and coordinating with other departments. The team leader supervises front desk employees, monitors occupancy and rate levels, verifies cashier closures, and checks guest registrations against Opera PMS records. No salary or visa conditions are stated.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.
This position is based at Towers Rotana.
As a Team Leader - Front Desk you are responsible to provide professional and customer focused service to our guests, ensuring that their stay will become a memorable experience and your role will include key responsibilities such as:
• Receive guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure
• Maintain effective communication with all related departments to ensure smooth service delivery
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Maintain good working relationship with all Front Office employees with particular emphasis on Front Desk Agents and Guest Services
• Supervise all Front Desk employees ensuring guests are taken care of in a professional and friendly manner
• Maintain an up to date knowledge of hotel and local services and supply information and respond to guest queries
• Verify all cashier closures of Front Desk Agents on shift end for billing and attachment accuracy
• Ensure all guest registrations are completed and correspond with Opera PMS guest information
Job Details
Posted Date:
2026-10-06
Job Location:
United Arab Emirates - Dubai
Department:
Front Office