Summary
Power International Holding is seeking a Front Office Agent for a role in Qatar. The agent will welcome guests, manage check-ins and check-outs, handle reservations and payments, respond to guest requests and complaints, and coordinate with other hotel departments. Applicants should have a bachelor's degree in a related field and at least five years of work experience, including three years of relevant experience; GCC experience is a plus. Hotel management software proficiency is required, and ERP knowledge, preferably SAP functional skills, is requested.
The posting
As published on powerholding-intl.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
The Front Office Agent is responsible for being the first point of contact for guests in a hotel or similar establishment. Their primary responsibilities include greeting guests hospitably as well as checking guests in and out efficiently, and also posting charges to guests accounts. The role is responsible in anticipating and addressing guests' needs and resolving any issues or complaints that may come.
Job Responsibilities 1
Greet guests upon arrival, providing a warm welcome and assisting with check-in procedures to ensure a positive first impression.
Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues and ensuring guest satisfaction.
Process guest registrations, check-ins, and check-outs accurately and efficiently, collecting payments and verifying identification as required.
Answer phone calls, emails, and other communication channels, providing information, making reservations, and assisting with inquiries as needed.
Maintain a clean and organized front desk area, including the lobby and reception area, to create a welcoming and professional atmosphere for guests.
Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and ensure rooms are ready for arrivals.
Maintain accurate records of guest information, room status, and transactions using hotel management software systems.
Upsell hotel amenities, services, and upgrades to enhance the guest experience and maximize revenue opportunities.
Assist with administrative tasks, such as preparing reports, processing payments, and handling guest correspondence, to support front office operations.
Stay updated on hotel policies, procedures, and amenities to provide accurate information and exceptional service to guests.
Job Knowledge & Skills
Proficiency in using hotel management software systems and basic computer skills to handle reservations, check-ins, and guest inquiries efficiently.
Excellent communication and interpersonal skills to interact effectively with guests, colleagues, and other departments, providing assistance and resolving issues courteously.
Strong organizational skills to manage multiple tasks simultaneously, prioritize workload, and maintain accuracy in handling guest registrations and transactions.
Knowledge of hotel policies, procedures, and amenities to provide accurate information and recommendations to guests and assist them in making informed decisions.
Attention to detail and problem-solving abilities to identify and address guest needs promptly, ensuring a seamless and pleasant stay experience.
ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.
Job Experience
Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus
Competencies
Agility
AI Fluency
Brand Engagement L2
Front Desk Operations L2
Guest Relations L2
Hotel Management Standards and Procedures L2
Leadership_321977503
Product/Service Management L2
Quality_321977507
Resilience
Education
Bachelor's Degree in any related field