Front Office Agent

Company Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Job Description

Fairmont The Red Sea is seeking a professional and customer-focused Front Office Agent to join our team in Umluj, Saudi Arabia. As a Front Office Agent, you will be the first point of contact for our guests, delivering exceptional service and creating memorable experiences at our luxury resort destination. You will manage guest interactions with professionalism, efficiency, and warmth, ensuring every guest feels welcomed and valued throughout their stay.

• Greet guests upon arrival and facilitate smooth check-in and check-out procedures with attention to detail and hospitality excellence
• Manage guest reservations, modifications, and cancellations using hotel management systems and maintain accurate records
• Address guest inquiries, requests, and concerns promptly and professionally, resolving issues to ensure guest satisfaction
• Provide concierge services, including recommendations for local attractions, dining, and activities in the Umluj area
• Process payments and handle financial transactions accurately and securely
• Communicate effectively with guests via phone, email, and in-person interactions in a friendly and empathetic manner
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences
• Maintain the front desk area in an organized and professional manner
• Manage multiple tasks simultaneously while prioritizing guest needs and maintaining composure during peak periods
• Uphold Fairmont service standards and contribute to a positive team environment

Qualifications

• Minimum 2 years of customer service experience, preferably in a luxury hotel or hospitality environment
• Fluency in Arabic and English; additional language skills are highly desirable
• Proficiency with hotel property management systems (PMS) and reservation software
• Excellent verbal and written communication skills with strong interpersonal abilities
• Professional demeanor with a customer-focused mindset and genuine passion for hospitality
• Strong organizational and time management skills with the ability to multitask effectively
• Problem-solving abilities and conflict resolution experience
• Attention to detail and accuracy in handling guest information and transactions
• Ability to work flexible schedules, including evenings, weekends, and holidays as required
• Knowledge of Saudi Arabian hospitality standards and cultural awareness
• Professionalism, reliability, and a commitment to delivering exceptional guest experiences

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.