Summary
Hyatt is hiring a Front Office Manager for Miraval The Red Sea, a wellness resort on Shura Island in Saudi Arabia. The role oversees daily Front Office operations, including the Front Desk, Bell Services, guest transportation and the Communications Center, while supporting guest satisfaction and service standards. The manager will recruit, supervise, train and develop team members, handle guest concerns, and coordinate with other departments. A degree or diploma in Hospitality or Tourism Management is ideally required, along with at least two years of Front Office Manager experience in a luxury hotel or resort; the position is open to Saudi nationals only.
The posting
As published on hyatt.com. Pulled from the employer's site and shown as they wrote it.
Miraval The Red Sea, a luxurious wellness resort located on Shura Island, is part of the Red Sea Project. This transformative destination offers a unique opportunity to blend mindful living with exceptional hospitality. Featuring 180 guest rooms, suites, and villas across three million square feet of pristine beaches, we aim to redefine luxury and wellness in hospitality.
We are seeking an experienced Front Office Manager to join our team and ensure the efficient operation of the Front Office department. Reporting to the Resort Manager, you will be responsible for overseeing the Front Desk, Bell Services, Guest transportation and Communications Center. Your role will involve ensuring that the department runs smoothly in line with Hyatt International’s corporate strategies and consistently delivering the Miraval brand culture and standards while meeting the expectations of employees, guests, and owners.
Key Responsibilities:
- Manage and oversee the daily operations of the Front Office department, ensuring the highest level of service and guest satisfaction.
- Assist the Resort Manager in delivering the brand promise by maintaining high standards in all front-of-house operations.
- Ensure that the Front Desk, Bell services, Guest Transportation, and Communications Centre run efficiently and seamlessly.
- Proactively engaging with guests and ensuring their needs are met and expectations exceeded.
- Handle guest complaints and special requests with a focus on providing personalized and innovative solutions.
- Recruit, supervise, train, and develop Front Office team members, ensuring a high standard of service and performance meeting Miraval and Hyatt goals.
- Monitor and maintain guest satisfaction scores and take proactive steps to improve performance.
- Ensure all Front Office administrative functions are performed according to hotel and corporate standards.
- Collaborate with other departments to enhance the guest experience and ensure smooth operations across all areas.
- A university degree or diploma in Hospitality or Tourism Management is ideally required.
- A minimum of 2 years of work experience as a Front Office Manager in a luxury hotel or resort setting.
- Strong problem-solving, administrative, and interpersonal skills with the ability to connect with guests, colleagues, and other stakeholders.
- Meticulously detailed, and has strong situational awareness.
- Strong ability to master Front Office systems and business intelligence tools.
- Excellent leadership abilities with a focus on team development.
- Proven ability to work under pressure and maintain high standards of service.
- A commitment to delivering a positive guest experience and consistently exceeding expectations.
- This position is open to Saudi nationals only.
Why Join Us?
At Miraval The Red Sea, we offer a range of benefits, including:
- Long-term career growth opportunities.
- A motivated and connected team.
- 12 complimentary nights per year in Hyatt properties worldwide, along with colleague rates and discounts.
- A company that truly cares about your career and well-being.