Summary
Accor is seeking a Front Office Supervisor for Novotel & Adagio Premium Dubai Al Barsha in Dubai. The role involves supervising guest service agents, managing front office operations, supporting guest check-ins and requests, and resolving complaints. The supervisor will also coordinate staff training, shift handovers, records, and communication with other departments. Applicants should have front office or customer service experience, leadership skills, proficiency in Opera or a similar system, and fluency in English.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Novotel & Adagio Premium Dubai Al Barsha is seeking an enthusiastic and customer-focused Front Office Supervisor to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences from check-in to check-out.
- Supervise and direct Guest Service Agents, ensuring adherence to hotel standards and guidelines
- Greet guests, manage check-ins, respond to requests, and handle account settlements with a focus on personalized service
- Monitor and maintain appropriate standards of conduct among team members
- Assist in controlling and maintaining staffing records, including overtime, vacations, and personal days
- Report operational defects and guest-related issues to management promptly
- Conduct and oversee training and cross-training initiatives within the department
- Promote hotel facilities and identify opportunities to enhance guest experiences through upselling
- Ensure smooth communication between shifts and departments
- Resolve guest complaints and concerns efficiently and professionally
- Implement and maintain front office systems and procedures to optimize efficiency
Qualifications
- Proven experience in a front office or customer service role, preferably in the hospitality industry
- Strong leadership and team management skills
- Service-focused personality with a commitment to guest satisfaction
- Proficiency in Opera or similar property management systems
- Fluency in English; additional languages are a plus
- Excellent problem-solving abilities and attention to detail
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced, dynamic environment
- Knowledge of hospitality industry best practices and standards
- Experience in training and developing team members
- Ability to multitask and prioritize effectively
- Flexibility to work various shifts, including weekends and holidays
- Bachelor's degree in Hospitality Management or related field preferred (not mandatory)