Summary
Hilton is hiring a Front Office Supervisor for DoubleTree by Hilton Resort & Spa Marjan Island in Ras Al Khaimah. The role oversees front desk operations, supports the team, and ensures guests receive professional service. Duties include handling guest requests and complaints, sharing hotel updates with team members, and supporting upselling initiatives. Applicants should have at least 2 years of experience as a Front Office Supervisor in a hotel, along with leadership skills and knowledge of front office procedures.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
As a Front Desk Supervisor, you will oversee front office operations and ensure seamless communication between guests, the hotel, and various departments. You will lead the team in creating exceptional first impressions and delivering the highest standards of guest service and hospitality.
Responsibilities
Here's what you'll do during a typical day:
- Lead Front Desk operations: Supervise Front Desk activities during your shift, ensuring consistently high standards of service.
- Keep the team informed: Ensure Team Members are up to date on hotel products, services, pricing, promotions, VIP guests, and special events.
- Develop and support the team: Monitor appearance, performance, and service standards while promoting training, teamwork, and professional growth.
- Delight our guests: Manage guest requests, inquiries, and complaints promptly and professionally to create memorable experiences.
- Maximize revenue opportunities: Support hotel revenue through effective up-selling and promotional initiatives.
- Maintain professional standards: Ensure the Front Desk is always welcoming, professional, and focused on delivering the light and warmth of hospitality.
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
The following capabilities and qualifications would be advantageous:
- Minimum 2 years’ experience as a Front Office Supervisor in a hotel environment
- Proven leadership and team management skills
- Strong commitment to delivering exceptional guest experiences
- Good knowledge of Front Office operations and hotel procedures
- Relevant hospitality or management qualification is an advantage