Summary
Hyatt is seeking a Front Office Team Leader for Alila Hinu Bay in Salalah, Oman. The role oversees front office service, including guest registration and room assignment, VIP arrangements, complaint resolution, and coordination of welcome gestures and hotel information. The team leader trains and supports staff, manages schedules, and maintains service standards, equipment, and safety procedures. Applicants should have 2–3 years of front office or guest-facing supervisory experience, strong communication and organizational skills, and flexibility to work shifts, including nights, weekends, and public holidays.
The posting
As published on hyatt.com. Pulled from the employer's site and shown as they wrote it.
Leadership
Be actively involved in building teamwork and enhancing the team’s commitment to their work and the hotel
Understand the hotel’s vision and brand personality and ensure it is integrated in your daily work practices
Actively and successfully train people to work according to hotel’s standards
Recognize outstanding individual performance in your team and deal with substandard performance fairly, immediately and constructively
Ensure all employees under your supervision are scheduled in accordance with business needs
General Responsibility
Communicate in a friendly, tactful and professional manner with guest, suppliers as well as colleagues
Be informed and keep your supervisor informed of all matters that may affect your work, the hotel’s service or reputation
Always present a clean and tidy appearance in accordance with the hotel’s grooming standards
Be flexible and open to change in your job responsibilities, work area and/or roster to meet business needs
Be understanding, supportive, encouraging and helpful to guests as well as suppliers and your colleagues
Care about your work environment and make sure it is tidy and well maintained
Be reliable and ensure you are at work on time
Know your role in case of emergency such as bomb threat, flood, fire etc
Understand the Employee Handbook and comply with the standards it outlines
Carry out all professionally reasonable instructions given by your supervisor
Technical Expertise
Maintains current information regarding reservation systems, lost and found, guest complains and all policies and procedures for the efficient operation of the Front Office.
Handles guest complains to the satisfaction off all parties. Notifies the Front Office Manager, Duty Manager or Director of Rooms if assistance is required.
Registers and assign room to arriving guests with and without reservations ensuring that registration cards are correctly completed giving required information.
Pre-register arriving guests when conceivable.
Handle CIP, VIP and VVIP guest in accordance with the Standard Operating Procedure.
Ensures room keys are checked and secured.
Assign on daily basis a show rooms for site inspections.
Co-ordinate the preparation of the welcome gesture and ensure that timing and distributing are managed appropriately.
Ensure that all equipment is properly maintained and in good working order at all time
Prepare weekly staff ensuring that sufficient staff are available to handle expected busy periods and minimizing payment
Coordinates with the Duty Manager all public function and notice boards display current information about hotel services and activities.
- Minimum 2- 3 years of experience in a front office or guest-facing supervisory role.
- Knowledge of Opera PMS or similar hotel systems preferred.
- Excellent problem-solving abilities and guest service mindset.
Ability to remain calm and efficient under pressure.
- Strong organizational skills and attention to detail.
- Willingness to work flexible shifts, including night shifts, weekends, and public holidays.
- Good knowledge of hotel standards, policies, and safety procedures.
- Strong interpersonal and communication skills in English.