Summary
IHG Hotels & Resorts is hiring a Guest Relations Agent at InterContinental Dubai Marina, a five-star hotel in Dubai Marina. The role focuses on recognizing VIP guests, providing prompt attention from arrival through departure, and ensuring VIPs, members and repeat guests receive the appropriate benefits and recognition. Applicants should have similar experience in a luxury hotel or resort, knowledge of Opera PMS, strong communication and organizational skills, and fluency in English and another language. The posting mentions staff discounts and training but does not state a salary or visa conditions.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
InterContinental Dubai Marina is a Five Star luxury hotel in the heart of Dubai Marina, featuring 328 rooms and residence suites, flexible event spaces, and a variety of restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international.
Your role will include:
As a Guest Relations Agent, you will be responsible for ensuring maximum guest satisfaction through personal recognition and prompt attention for our VIP guests from arrival through departure. You will ensure that VIPs and members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service.
Why you will love this job:
- Work in a dynamic, high-energy environment where no two days are the same.
- Learn new skills, receive mentorship, and have opportunities for career growth.
- Be part of a supportive team that values collaboration and fun.
- Enjoy benefits like staff discounts, and a creative, inspiring workplace.
Ideally, you'll have some or all of the following competencies and experience we're looking for:
- Similar experience in a luxury hotel and/or resort
- Knowledge in Opera PMS is essential
- Strong communication skills
- Strong interpersonal skills and excellent command of written and spoken English
- Fluency in an additional language is required
- Strong organizational skills
- Ability to work in a fast-paced environment
- Ability to multitask
What you can expect from us:
We provide our team members with everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including impressive room discounts, and some of the best training in the industry.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees, promoting a culture of trust, support, and acceptance. We always welcome different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and become part of our ever-growing global family. Apply today and embark on your next exciting career journey with us!