Summary
Accor is seeking a Guest Relations Intern for Sofitel Al Hamra Beach Resort in Ras Al Khaimah, United Arab Emirates. The intern will welcome guests, respond to inquiries and concerns, maintain guest records, coordinate with hotel departments, and support events and special arrangements. The role also includes administrative tasks and follow-up to gather guest feedback. Strong English communication, customer service, organization, and basic computer skills are required; Arabic and hospitality experience are preferred.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
Sofitel Al Hamra Beach Resort
Job Description
We are seeking an enthusiastic and customer-focused Intern - Guest Relations to join our team in Ras Al-Khaimah, United Arab Emirates. In this role, you will be the first point of contact for our guests, delivering exceptional service and support while gaining valuable experience in the hospitality industry. This internship offers an excellent opportunity to develop your interpersonal and organizational skills in a dynamic, guest-centric environment.
- Greet and welcome guests with a friendly and professional demeanor, ensuring a positive first impression
- Address guest inquiries, requests, and concerns promptly and courteously, providing accurate information about facilities, services, and local attractions
- Maintain accurate and organized guest records and databases, ensuring all information is current and confidential
- Coordinate with various departments to fulfill guest requests and resolve issues efficiently
- Assist with event coordination and special guest arrangements as needed
- Provide support to senior guest relations staff during peak periods and special occasions
- Follow up with guests post-visit to gather feedback and ensure satisfaction
- Perform administrative tasks including scheduling, documentation, and communication coordination
- Contribute to creating a welcoming atmosphere that reflects our commitment to exceptional guest experiences
Qualifications
- Excellent verbal and written communication skills in English
- Strong interpersonal and customer service skills with a genuine passion for helping others
- Organizational and time management abilities with the capacity to manage multiple tasks simultaneously
- Proficiency in basic computer skills and familiarity with Microsoft Office applications
- Attention to detail and accuracy in record-keeping and documentation
- Problem-solving mindset with the ability to handle guest concerns professionally and empathetically
- Ability to work effectively as part of a team in a fast-paced environment
- Flexibility and willingness to adapt to changing priorities
- Preferred: Previous experience in hospitality, customer service, or guest-facing roles
- Preferred: Multilingual abilities (Arabic language skills are a plus)
- Preferred: Familiarity with customer relationship management (CRM) systems or hotel management software
- Preferred: Experience in event coordination or administrative support