Summary
Accor is seeking a Guest Relations Officer / Receptionist for the Queen Elizabeth 2, a floating hotel in Dubai. The role involves managing guest requests, handling check-in and check-out in Opera, making and updating reservations, allocating rooms, and coordinating with hotel departments. The successful candidate will prepare occupancy and arrival reports, support concierge services, and follow key-control and guest safety procedures. Applicants should have experience in a similar UAE hotel front desk role, proficiency in Opera and Microsoft, and fluency in English.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.
Job Description
- Evaluate everyday status of all hotel occupancy and coordinate with various departments e.g. reservation, sales and housekeeping to ensure optimal level of guest satisfaction.
- Manage and greet all guests, monitor and resolve all requests.
- Perform check IN/OUT of guests using Opera system.
- Welcome and greet guests, answer inquiries and incoming calls.
- Prepare occupancy and guests report
- Maintain group and individual arrival report daily.
- Inform guests of hotel rates and services and create/cancel/confirm reservations.
- Check and manage room allocation.
- Determine and ensure compliance to all key control policies and manage all safe deposit boxes for guests.
- Coordinate and assist concierge in all services to guests and maintain knowledge on all emergency procedures and evaluate all credit limit report on everyday basis and manage room availability efficiently.
Qualifications
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role in UAE.
- Proficiency in Opera and Microsoft
- Fluency in English; additional languages are a plus
- Excellent communication and organizational skills