Summary
Minor Hotels is hiring a Guest Service Agent for Banana Island Resort Doha By Anantara in Doha, Qatar. The role involves taking reservations, greeting and registering guests, handling their requests and comments, supporting them during their stay, and settling accounts at checkout. Candidates should have a strong customer service focus, excellent communication skills, and fluency in English; prior hotel front office experience is preferred. Microsoft Office skills and experience with a Property Management System are preferred, and the role requires shift, weekend, and public holiday availability.
The posting
As published on minorhotels.com. Pulled from the employer's site and shown as they wrote it.
Job Location:
Banana Island Resort Doha By Anantara
Overview
Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Qualifications
- A strong focus on customer service
- Prior experience in hotel front office operations is preferred
- Excellent communication skills; fluency in English is required
- Be able to work shifts, weekends and public holidays
- Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
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