Summary
Rotana Hotels is hiring a Guest Service Agent for its Front Office team in Dubai. The role includes welcoming guests, handling check-ins and check-outs, selling rooms to walk-in guests, and responding to guest needs at the service desk. The agent also handles cash and foreign currency transactions, protects guest privacy, and coordinates with departments including Housekeeping, Finance and Reservations. The posting does not state salary, employment terms or candidate requirements.
The posting
As published on rotana.com. Pulled from the employer's site and shown as they wrote it.
We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:
• Offer consistently professional, friendly, warm and engaging service
• Give a warm welcome and check in guests taking into account the established SOPs
• Check out of departing guest in accordance with the established standards
• Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
• Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
• Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
• Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
Job Details
Posted Date:
2026-09-11
Job Location:
United Arab Emirates - Dubai
Department:
Front Office