Guest Service Agent

Accor
Dubai, United Arab Emirates
Posted 13 Oct
Verified source

Job type: Full-time
Work mode: —
Seniority: —
Salary: Not stated

No longer accepting applications

The employer has taken this job down. Similar jobs are below.

Summary

Accor is hiring a Guest Service Agent at Novotel Deira Creekside Dubai. The role involves greeting guests, managing check-ins and requests, settling accounts, and promoting hotel facilities and services. Candidates need fluency in English and Arabic, a bachelor's degree or diploma/certification, and experience in a five-star hotel or relevant hotel-industry experience. Experience with Opera, Opera Cloud, or a related system is required; applicants currently in the UAE who can join immediately have an advantage.

The posting

As published on accor.com. Pulled from the employer's site and shown as they wrote it.

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:

Employee benefit card offering discounted rates at Accor worldwide.
Learning programs through our Academies.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.

What you will be doing:

Greet, check-in, respond to requests, and settle accounts while providing exceptional service.
Take the initiative to add a personalized experience.
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling.

Qualifications

Your experience and skills include:

Service focused personality is essential; experience is an asset.
Prior experience working with Opera / Opera cloud or a related system.
Fluency in English & Arabic; additional languages are a plus.
Bachelors or diplomas/certifications are required.
Worked in 5* Hotel or relevant experience is a must with in Hotel industry.
Currently in UAE and willing to join immediately will be an advantage.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

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Summary

The posting

What you will be doing:

Your experience and skills include:

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