Summary
Hilton is hiring a Guest Service Agent for its front desk team in Kuwait. The role supports guest services and lobby operations, responds to inquiries, welcomes guests, and provides directions and local recommendations. Duties also include preparing group documentation and providing clerical support to department managers. Previous hotel, guest services, or customer service experience is preferred; Arabic and English fluency is preferred, and applicants must be legally authorized to work in Kuwait.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Agent Front Desk, you’re not just supporting guest services operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Support guest services operations: Coordinate department activities and support lobby and bell team members as needed to ensure consistent, high-quality guest service
- Provide exceptional service: Respond promptly and professionally to phone, email, and in-person inquiries from clients, guests, and team members
- Delight our guests: Greet guests warmly and assist with directions, local recommendations, and general information as needed to enhance the guest experience
- Prepare group documentation: Organize and verify all paperwork, rooming lists, and necessary details to ensure accurate and timely delivery of guest amenities and group luggage
- Provide administrative support: Assist department managers with clerical work such as word processing, data entry, filing, and copying
Qualifications
- Previous experience in a hotel front desk, guest services, customer service, or a related hospitality role is preferred.
- Excellent verbal and written communication skills, with the ability to build positive relationships with guests and team members.
- Fluent in Arabic and English, with strong verbal communication skills in both languages preferred.
- Flexible availability to work mornings and evenings shifts weekends and holidays as business needs require.
- Must be legally authorized to work in Kuwait in accordance with Kuwait Labor Law.