Summary
Palazzo Versace Dubai is hiring a Guest Service Executive for its gift shop in Dubai. The role involves welcoming guests, advising them on products, processing payments and maintaining the shop's presentation and stock. The employee will handle guest enquiries and concerns, support deliveries and stock control, and promote products through service-focused sales. Previous retail or hotel experience, English, and fluency in Russian or Arabic are required; flexible shifts, including weekends and public holidays, are part of the role.
The posting
As published on palazzoversace.ae. Pulled from the employer's site and shown as they wrote it.
Key Responsibilities:
Welcome and assist guests in a warm, professional and personalized manner, ensuring a high standard of service at all times.
Assist guests with product selection and provide accurate information and recommendations based on their needs and preferences.
Process sales transactions accurately, including cash and card payments, while following all cash-handling procedures.
Maintain the outlet in a clean, organized and attractive condition in line with the standards of a 5-star luxury hotel.
Monitor stock levels, replenish products and ensure all items are properly displayed, priced and presented.
Receive and check deliveries, assist with stock control and report any discrepancies, damages or shortages.
Handle guest enquiries and concerns professionally, resolving issues where possible and escalating them when required.
Promote products and maximize sales opportunities while maintaining a genuine, service-focused approach with guests.
Requirements:
Previous experience in retail sales or hospitality/hotel
Fluent in Russian or Arabic; good command of English is required
Strong communication and customer service skills
Sales-driven, proactive, and well-presented
Ability to work flexible shifts, including weekends and public holidays
Basic computer and POS system knowledge