Summary
Hilton is hiring a Guest Services Supervisor in Dubai, United Arab Emirates. The role oversees front office procedures, check-ins, check-outs and guest service delivery, while scheduling the team, assigning tasks and leading pre-shift meetings. The supervisor responds to guest concerns, supports escalated issue resolution and adjusts lobby coverage to manage guest flow. Hilton seeks someone who demonstrates hospitality, integrity, leadership, teamwork and accountability.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Services Supervisor, you’re not just supervising daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
- Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
- Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
- Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
- Manage special projects: Lead department initiatives or ad-hoc assignments
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.