Summary
Justlife is hiring a Head Housekeeping Trainer in Dubai to lead training and quality standards for its housekeeping professionals. The role includes leading a team of 8–10 trainers, designing and improving training, conducting quality checks and field coaching, and using data and customer feedback to improve service quality and NPS. Applicants should have experience improving training or service-quality outcomes at scale, strong coaching and communication skills in English, and 5+ years in housekeeping or hospitality training or a related leadership role. Hindi, Nepali, or Tagalog is an advantage.
The posting
As published on justlife.com. Pulled from the employer's site and shown as they wrote it.
Head Housekeeping Trainer
Fulfillment & Quality • Dubai, UAE • Justlife
Every spotless home our customers walk into starts with a professional who was trained to take pride in their craft. At Justlife, we’ve built a network of 6K+ service professionals across 10+ cities in the GCC — and we promise them something rare in this industry: a better life and a real career. You’ll lead the training that makes both true.
This is a systems role, not a supervisor role. You’ll own the housekeeping training and quality standard across thousands of professionals — designing how they learn, coaching in the field, and using data to lift the experience customers actually feel. Your north-star outcome is our category NPS: every professional you develop is a reason a customer’s home feels cared for, and rates us higher for it.
You’ll love this role if you…
- Are happiest in the field, hands-on with the people you’re developing — not behind a desk
- Are obsessed with craft, standards, and getting the details right, every time
- Get energy from developing people who are often overlooked, and watching them level up
- Think in systems — you’d rather fix the training program than fix the same mistake twice
- Believe great training shows up in the customer experience, and you want to be measured on it
What you’ll own
- Drive category NPS and customer experience by raising the quality and consistency of how our housekeeping professionals are trained
- Lead and develop a team of 8–10 Housekeeping Trainers — clear goals, real coaching, tracked performance
- Design and continuously improve training across housekeeping skills, customer service, hygiene, and safety
- Run quality checks and on-site coaching so standards hold across every professional
- Turn training data and customer feedback into measurable improvements in service quality and NPS
- Standardize how training is delivered, documented, and reported across the network
- Partner with Quality, Operations, Customer Experience, and Business Development to close skill gaps
What tells us you’re the one
- You’ve measurably improved a training or service-quality outcome across hundreds of people or more
- You can connect a training change to a customer-satisfaction result, and explain the causal chain
- 5+ years in housekeeping / hospitality training or a related leadership role — results matter to us more than years
- Strong coaching and communication in English; Hindi, Nepali, or Tagalog is a real advantage — it’s how you’ll connect with our professionals
- You read data, find the gap, and act on it
- Calm and organized in a fast-paced, high-growth environment
Why Justlife
- Scale and impact: your work touches thousands of professionals and millions of customer sessions
- Real growth: fast career development, mentorship, and internal opportunities as we expand across the GCC
- A fair, objective performance system — and recognition through our JustHeroes reward program
- Start-up spirit, plus perks: a birthday day off (JustHoliday), free Justlife credits, referral bonuses, and team experiences
Join the tribe and let’s become #everydaybetter, together.