Head of AI Platforms

Job Requisition ID: 181504

About Al-Futtaim
Established in the 1930s, Al-Futtaim is one of the most diversified and progressive privately held regional businesses, headquartered in Dubai. Operating across more than 20 countries, the Group spans automotive, financial services, real estate, retail and health. With more than 40,000 employees, Al-Futtaim represents over 200 of the world’s most recognised brands, including Toyota, Lexus, IKEA, ACE and Marks & Spencer. Driven by its purpose to enrich lives and elevate communities, Al-Futtaim focuses on digital innovation, AI, sustainable growth and strategic partnerships, creating long-term value for customers, communities and partners while building a responsible legacy for future generations.

Build the AI Platform That Powers the Future of Automotive

At Al-Futtaim Automotive, we're creating a connected ecosystem where AI, automation, data, and intelligent decision-making come together to transform customer experiences and business operations across various automotive brands.
We are seeking a visionary and hands-on technology leader to build and scale our AI Platform, the foundation that will enable enterprise orchestration, intelligent automation, experimentation, and AI-powered decision-making at scale.
This is not a role focused on proofs of concept or isolated AI initiatives. It is an opportunity to create a platform that embeds AI into the fabric of how the business operates, delivering measurable impact across customer, commercial, and operational journeys.

What You'll Build

• You will lead the creation of our AI Platform, the orchestration layer that powers:
• Agentic AI and AI-powered business automation
• Enterprise workflow orchestration
• API-first and event-driven architecture
• MLOps and LLMOps platforms
• Large-scale experimentation and optimization
• AI-enabled customer and employee experiences
• Intelligent business processes across sales, aftersales, mobility, leasing, and corporate functions
• Your work will influence how technology, data, and AI create value across one of the most diverse automotive businesses in the region.

Your Mission
You will build and operate a unified AI Platform that becomes the intelligent operating layer across the organization.
Working closely with technology, customer experience, product, data, and business teams, you will:
• Embed AI into critical customer and operational journeys
• Build reusable AI and automation capabilities that scale across brands and functions
• Turn machine learning models into enterprise-grade services
• Enable experimentation as a core business capability
• Establish a modern platform foundation for future AI innovation
• Create measurable business value through automation, orchestration, and intelligent decision-making

This role sits at the intersection of technology strategy, architecture, engineering excellence, and business transformation.

What Makes This Opportunity Unique
This is more than a leadership role. It is an opportunity to architect and build a transformative capability at enterprise scale.

As Head of AI Platforms, you will:

• Lead the development of a strategic AI Platform serving different automotive brands
• Shape how AI, automation, and experimentation are embedded into core business operations
• Build reusable capabilities that enable innovation across customer, commercial, and operational journeys
• Influence technology strategy while remaining close to the engineering and platform decisions that drive execution
• Work at the intersection of AI, platform engineering, customer experience, data, and digital transformation
• Create measurable business impact through intelligent automation, orchestration, and AI-powered decision-making

If you're motivated by building platforms that solve complex business problems, scaling innovation beyond pilots, and creating lasting enterprise value, this role offers an opportunity to leave a significant mark on one of the industry's most ambitious transformation journeys.

What Equips You for the Role

Education & Qualifications

• You hold a Bachelor's or master’s degree in computer science, Software Engineering, Computer Engineering, Artificial Intelligence, Data Science, or a related technical discipline. Professional certifications in cloud architecture, enterprise architecture, AI, platform engineering, or related technology domains are highly regarded.
• You bring a strong foundation in modern technology ecosystems, including distributed systems, enterprise integration, software architecture, AI platforms, experimentation frameworks, and intelligent automation.

Experience

• You have 12+ years of experience in software engineering, platform engineering, enterprise architecture, systems integration, or technology leadership roles, including at least 5 years leading engineering, architecture, platform, or AI teams.
• You have a proven track record of building and scaling enterprise-grade platforms that support mission-critical business operations and delivering complex transformation initiatives at scale. Your experience includes deploying AI, Machine Learning, Generative AI, Agentic AI, or intelligent automation solutions into production environments and translating technology investments into measurable business outcomes.
• Experience within automotive, retail, telecommunications, logistics, financial services, or other complex multi-brand organizations will be highly advantageous.

Technical Expertise
You bring deep expertise across several of the following areas:

• Agentic AI, Generative AI, and Large Language Model (LLM) applications
• AI Platforms, MLOps, and LLMOps
• Workflow orchestration and intelligent business process automation
• API-first and event-driven architectures
• Enterprise integration and modernization
• Cloud-native platforms and modern engineering practices
• Experimentation, optimization, and data-driven product development
• Platform reliability, security, governance, and scalability
• Modern software engineering and architecture

The Leader We're Looking For
You are a technology leader who combines strategic vision with hands-on execution. You understand how to transform emerging technologies into scalable business capabilities and have a proven track record of building platforms, products, and teams that deliver lasting impact.

You think of ecosystems rather than individual solutions and focus on creating reusable capabilities that scale across an organization. You are equally comfortable discussing architecture with engineers, guiding platform strategy with product teams, and influencing executive stakeholders.

You have successfully moved AI and automation from experimentation to enterprise adoption, balancing innovation with operational excellence. You build high-performing teams, foster a culture of ownership and continuous learning, and measure success through business outcomes rather than technology alone.

Most importantly, you are a builder at heart, driven by the opportunity to create platforms that redefine how organizations operate, innovate, and grow.

Al-Futtaim Automotive is one of the region's leading mobility businesses, operating across eight countries in the Middle East, Asia and North Africa.

With a portfolio of more than 25 world-leading brands, we deliver one of the region's most comprehensive mobility ecosystems.

Our capabilities span passenger vehicles, commercial vehicles and industrial equipment, backed by integrated logistics, leasing, aftersales and financial services that deliver a seamless customer experience across every stage of the mobility journey.

Our vision is to become a world-class mobility player, creating better experiences for our customers through innovation, digital transformation and a relentless focus on customer experience. We work alongside some of the world's most trusted automotive brands to shape the future of mobility, delivering solutions that meet the evolving needs of individuals, businesses and communities.

Behind everything we do is a team of more than 9,000 colleagues united by ambition, collaboration and a shared commitment to progress. Together, we're shaping the future of mobility, embracing new technologies and creating better experiences for our customers. At Al-Futtaim Automotive, you'll be empowered to turn ambition into action and help move our customers, our business and your career forward.