Head of Business Operations

Key Result Areas:

• Manage smooth and continuous day-to-day business operations, facilities support, and risk mitigation to maintain operational continuity at Al-Mujadilah.
• Develop, standardize, and continuously improve business support processes to enhance efficiency, quality, and compliance across operations and projects.
• Ensure compliance with all governing documents, policies, and procedures, and proactively report and address any operational or financial variances.
• Establish and enforce effective records management and information governance practices to ensure data accuracy, security, and accessibility.
• Manage the preparation, and monitoring of Al-Mujadilah’s annual budget, cash flow, and financial performance in alignment with strategic priorities.
• Ensure timely and accurate financial reporting, audit readiness, and compliance with applicable financial and regulatory requirements.
• Provide consolidated operational, financial, and performance reports to the Director to support informed decision-making and strategic oversight.
• Analyze and report on key performance indicators to inform strategic decision-making.
• Manage Human Capital–related functions in collaboration with HC, including annual workforce planning, promotions, staff growth, training and development initiatives, and related HC processes in alignment with approved plans.
• Lead and support special projects and cross-functional initiatives, ensuring timely delivery and alignment with Al-Mujadilah’s objectives.
• Manage procurement, vendor engagement, and contract management to ensure value for money, compliance, and service quality.
• Lead and develop business support staff and trainees through effective performance management, professional development, and recognition.
• Ensure the provision of support for special events and facilities related to activities.
• Ensure effective coordination and collaboration across departments to support Al-Mujadilah’s programs, events, and strategic initiatives.
• Identify risks, opportunities for improvement, and innovation within business support functions to strengthen institutional performance and sustainability.
• Oversee the maintenance and management of building facilities and resources.
• Manage procurement and contract negotiations with vendors and service providers.
• Oversee health and safety protocols and emergency preparedness plans.
• Manage the team to ensure the grounds are well maintained, equipped, and lead major construction projects.
• Other reasonable duties as assigned by supervisor.

Minimum Knowledge, Skills & Experience:

• Bachelor’s degree in a relevant field & 6-8 years of relevant full-time work experience, 2 of which at a supervisory level.
• Experience in strategic planning, monitoring and evaluation, and budget preparation.
• Strong leadership skills, interpersonal, negotiation, consensus-building, and conflict resolution skills
• Strong analytical, problem-solving, decision-making, and critical thinking skills
• Familiarity with Governance and development, and with Risk Management
• Experience interacting professionally with a diverse population of executives, managers, and other high-profile individuals, knowledge of protocol & etiquette, and strong diplomatic skills
• Proficiency in MS Office applications; Oracle ERP financial application experience preferred
• Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage.